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Acropolis9064
Frequent Visitor

Sending email template from Dynamics

Hi All,

 

I am trying to get a flow working to create and send an email to a contact using an email template that already exists within Dynamics 365.

 

The rest of the flow is working fine, just the send template action won't work, I have tried three different ways that I have found in various places, but each of them is failing for different reasons.

 

The flow is manually triggered from a case, creates a new custom entity, updates the case then I want it to send an email template to the contact for the case.

 

I am trying using an "perform an unbound action" and have tried "sendtemplate", "sendemailfromtempalte" and "msdyn_sendemailfromtemplate" and all fail. 

 

Acropolis9064_0-1610701378474.png

 

Any help or suggestions would be very much appreciated.

2 REPLIES 2
ChristianAbata
Super User II
Super User II

hi @Acropolis9064  could you show the errors please?



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Acropolis9064
Frequent Visitor

HI @ChristianAbata I have been getting multiple ones depending on what configuration I have been using.

 

The one where I had most success was bring up an error about the contact not matching the case type 2 and 112 I can't remember the exact phrasing now.

 

I have found a work around for now by just recreating the whole email and sending that, but I'd rather just be able to send the template but ran out of time to keep messing with it.

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