Showing results for 
Search instead for 
Did you mean: 
Level 8

SharePoint Create Item 502 Bad Gateway error

Hi, I have a FLOW that is triggered from a FORMS, it used to be working just fine.  But today, when i was testing it (submitted new Forms Response) . I encountered an error  502 Bad Gateway with details below


Body Output :

  "error": {
    "innerError": {
      "message""The specified user  could not be found.\r\nclientRequestId: acfea251-d822-4073-9563-cc816bc8b12e\r\nserviceRequestId: d0c26f9e-2008-5000-c92a-a70c83e88816",
      "errors": [


i highlighted the line that caught my attention.  What is this referring to ?  



Please help.  

Community Support Team
Community Support Team

Re: SharePoint Create Item 502 Bad Gateway error

Hi @JenVitug,


Could you please share a screenshot of the configuration of your flow?

Could you please share more details about the run history when the flow run failed


The error message told that "The specified user could not be found", what action does you use in your flow to get the user? Please check if the provided user is contained.


In addition, the error code 502 appears,  maybe the failure is temporary or transient, you could click or tap Resubmit to try the flow again to see if the problem still exists.


Please let me know if your problem could be solved or share more details so we could provide a proper workaround for you.


Best regards,


Level: Power Up

Re: SharePoint Create Item 502 Bad Gateway error

I am too getting this error;


  "error": {
    "innerError": {
      "message""Item does not exist. It may have been deleted by another user.\r\nclientRequestId: f31a1f70-68f2-4896-92ea-f5498cf5e79e\r\nserviceRequestId: b7229e9e-c016-7000-024e-d541dd1c0d83"
Can you help resolve this at all?

Helpful resources


Incoming: New and improved badges!

Look out for new contribution recognition badges coming SOON!


Power Platform Online Conference

Join us for the first ever Power Platform Online Conference!


New & Improved Power Automate Community Cookbook

We've updated and improved the layout and uploading format of the Power Automate Cookbook!


Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Microsoft Learn

Learn how to build the business apps that you need.


Power Platform World Tour

Find out where you can attend!


Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Solution Authors
Top Kudoed Authors
Users online (4,626)