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Helper I
Helper I

Sharepoint updated item not included in futur email

Hi everybody,

 

I hope you will know how to help me.

 

I'm building a flow in my company to automatize the hiring / departure process of the staff.

The form in sharepoint requires generals identity informations and IT informations about the type of computer and smartphone for the user.

One of the most important information is the Office in the country where the collaborator will work.

Depending on that there will be different emails with different recipients.

 

Here is the classical flow I have created :

 

- New item in the list.

- Approval request sent to the manager mentionned in the form.

- The manage approves the request.

- An email is sent to the team assistant of the mentionned office.

- An email is sent to the IT team to prepare the hardware.

 

My problem is that in a specific office the process requires that the manager will have to chosse the computer, not the HR like for the other offices. So what I've done :

 

- New item in the list.

- Approval request is sent to the manager with a message that the manager needs to update the hardware/smartphone items in the form before approving it.

- The manager updates the IT items and approve the form.

- An email is then sent to the office.

- An email is sent to the IT team to prepare the hardware.

 

My problem is that the last email sent to the IT team doesnt include the updated items.

The hr creates the form with empty values for computer/smartphone. The manager has updated these items before approving the form. BUT I dont know why the last email sent to the IT team still display empty values for computer/smartphone.

For me it looks like the flow gather the informations and dont update the values in the flow till the end...

 

I tryed to add a UPDATE ITEM action after the approval to update all values but its the same...

 

 

Any Idea ?

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support
Community Support

Re: Sharepoint updated item not included in futur email

Hi @Nours74 ,

 

Thanks for providing more detailed info.

 

In the last action Send an email, please make sure you’ve selected dynamic contents from the action Get item.

 

I have tested the flow again and it is working properly.

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

6 REPLIES 6
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Community Support
Community Support

Re: Sharepoint updated item not included in futur email

Hi @Nours74 ,

 

How does the manager update the IT items? Does the manager manually update the items in the list?

 

What are the column types of the IT items?

 

If the column types are Choice, and the Manager select the items in the list manually after he/she got the approval email, please consider adding an action Get item before sending the email to IT team.

 

I have made the following test for your reference.

1.PNG2.PNG

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Helper I
Helper I

Re: Sharepoint updated item not included in futur email

Hi, Thank you for the reply.

I tryed what you said but it still doesnt work.

 

The 3 fields that need to be filled by the manager are radio buttons.

By default there is no default value, the HR doesnt have to pu anything, its for the manager.

 

So when the HR send the form, the approval request is sent to the manager by email.

In the email I've mentionned that before approving the form, the manager needs to click on the link and access to the form with web browser, then he has to fill up these 3 values with radio buttons. On my tests (with edge) I saw that eachtime I select a value the form is automaticaly saved so I know that the new values are saved.

 

After that I come back to the email and then I click on the Approve button.

 

After that the Flow goes on with a specific email for the IT team with the new values for hardware.

But I still dont know why these 3 values are still empty, like the manager didnt filled them up.

 

I tryed to add the Get Item action between the approval and the IT email but its the same.

 

In the historic I see that the GET ITEM action has retrived the new values added previously by the manager but they are still missing in the IT final email...

 

Thank you if you find the solution ^^

 

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Super User III
Super User III

Re: Sharepoint updated item not included in futur email

@Nours74 

Can you post a screen shot of your Flow?  That will make it much easier to assist in finding a solution to your issue.

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
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Helper I
Helper I

Re: Sharepoint updated item not included in futur email

Hi, yes sorry, here is the part of the form with the 3 values mentionned in my problem, and the complete workflow,

Thank you :

 

FORM WITH THE 3 VALUESFORM WITH THE 3 VALUESWORKFLOWWORKFLOW

Community Support
Community Support

Re: Sharepoint updated item not included in futur email

Hi @Nours74 ,

 

Thanks for providing more detailed info.

 

In the last action Send an email, please make sure you’ve selected dynamic contents from the action Get item.

 

I have tested the flow again and it is working properly.

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Helper I
Helper I

Re: Sharepoint updated item not included in futur email

Thank you very much for the help, it worked.

Indeed I didnt thought I would have to change the dynamic object with the get item process created.

Thank you 🙂

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