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Eyk
Level: Powered On

Start and Wait for Approval; First to respond - Timeout

I'm encountering an issue with my flow where my approval flow timed out and did not move to the next step even after the approver has responded. This flow worked previously, but recently I have been getting time outs with this approval step.

 

Screenshot 2019-12-10 at 11.24.12 AM.pngScreenshot 2019-12-10 at 11.27.03 AM.png

Anyone else experiencing similar issues, or spot anything I did wrong?

6 REPLIES 6
Community Support Team
Community Support Team

Re: Start and Wait for Approval; First to respond - Timeout

Hi @Eyk ,

 

Could you please share a screenshot of the configuration of "Start and waif for an approval" action in your flow?

 

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Eyk
Level: Powered On

Re: Start and Wait for Approval; First to respond - Timeout

Hi @v-alzhan-msft,

 

This is my configuration for the approval:

 

Screenshot 2019-12-10 at 4.21.44 PM.png

 

I put the timeout duration as 5 minutes for testing purpose.

dbro
Level 8

Re: Start and Wait for Approval; First to respond - Timeout

I'm also having this issue. Where you able to find a fix?

Eyk
Level: Powered On

Re: Start and Wait for Approval; First to respond - Timeout

@dbro Nope, still struggling with it. Let me know from your side if you manage to find a workaround

Eyk
Level: Powered On

Re: Start and Wait for Approval; First to respond - Timeout

@dbro 

 

Apparently this is a known issue with Microsoft. The issue seems to be rooted in the fact that approvals with attachments will get stuck in "pending" status. Approval flows without attachments go through fine. There is a thread discussing this:

 

https://powerusers.microsoft.com/t5/Using-Flows/Approval-given-by-approver-but-sits-in-pending-upto-...

 

There doesn't seem to be a fix yet as of my reading of the thread.

Highlighted
dbro
Level 8

Re: Start and Wait for Approval; First to respond - Timeout

@Eyk,

 

Thanks for the info and link.  Wanted to let you know that one of my approvals that did have an attachment, did finally go through after 4 hours and change.  Hopefully a fix will be identified soon as this is a show stopper for a lot of folks.

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