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Anonymous
Not applicable

Status Reason

Hello Expert  ,

 

I want to add a Status Reason  to monitor the Case resolution.

 

My goal is to add a status Reason call Rejected.

 

It seem we cannot add a new status in Status Reason .

 

What is the best  way to proceed ? 

 

What are your suggestion ?

 

Thank you !

4 REPLIES 4
abm
Super User
Super User

Hi @Anonymous 

 

Where you would like to add the status reason? Is this D365?

 

Thanks



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Anonymous
Not applicable

 

Good afternoon ,

 

I wish to add  the rejected  status inside Case .

 

I attached a screenshot.

 

Thank you!

 

Status Reason.PNG

Hi @Anonymous 

 

Thanks for your quick reply.

 

I am not sure you are looking this to add via Flow? 

 

Do you have D365 Dynamics? If so create a solution and add Status Reason field from Case entity. Here you can add your custom reason.

 

image.png



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Hi @Anonymous 

 

I can see that the screenshot you shared has the particular attribute as a managed item and therefore you cannot make any changes to that. To make customisations it should be unmanaged or else, you can check with your system admins and usually there is a dev environment where these changes are done in unamanged solutions and that is exported as managed and then imported to prod. 

 

Can you check the above recommendations? 

 

Hope this Helps!

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