cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
gjeh
Responsive Resident
Responsive Resident

The specified object was not found in the store

Hello all,

 

I am making a flow that goes off on the trigger 'When a new email arrives in a shared mailbox' but I am getting the error message on run: 

 

The specified object was not found in the store., The process failed to get the correct properties.
clientRequestId: 292964db-f3e7-4d78-b584-b7a4a2d46184
serviceRequestId: e21cbc26-8068-41c5-90b1-aad0a4ace53f

 

From some searching the web I learned this is most likely a rights issue where the current user hasn't access to this shared emailbox.

But I am not very familiar with the back workings of office / exchange so my question is what should my account be permitted to do? should it be part of the shared email adres or does it need other specific rights ?

2 ACCEPTED SOLUTIONS

Accepted Solutions
v-alzhan-msft
Community Support
Community Support

Hi @gjeh ,

 

I couldn't make a test on it, I suggest that you could contact Microsoft for this issue and they may give us an explanation for this issue.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

gjeh
Responsive Resident
Responsive Resident

Microsoft fixed the trigger

View solution in original post

19 REPLIES 19
gjeh
Responsive Resident
Responsive Resident

addition; I had my account added to the shared mailbox about 1 hour ago but it didn't change anything to my situation.

gjeh
Responsive Resident
Responsive Resident

i found this thread which was about the same issue. he solved it by either:

 

- waiting a day (currently on 1 hour).

- recreating the flow (Exported and imported it as a new flow, had the same issue)

- adding a new connection  (tried this)

- manually typing the subfolder name (not applicable to my situation)

 

but nothing seemed to work for me so far 😕

v-alzhan-msft
Community Support
Community Support

Hi @gjeh ,

 

I'm afraid that outlook connector in Microsoft flow couldn't get the shared mailbox email with id now:

https://powerusers.microsoft.com/t5/Connecting-To-Data/Item-Id-doesn-t-belong-to-the-current-mailbox...

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

this is a different error from my situation. errortje13.PNG

Hi @gjeh ,

 

Sorry for I couldn't make a test on my side with this issue and I'm afraid that the outlook connector wouldn't work with shared mailbox now.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

If the connector don't work then why is this happening on my other tenant? succes.PNG

v-alzhan-msft
Community Support
Community Support

Hi @gjeh ,

 

I couldn't make a test on it, I suggest that you could contact Microsoft for this issue and they may give us an explanation for this issue.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I contacted Microsoft support, they provided me with a work around that is not applicable to my situation.

They suggest a (premium connector) http get request to azure ad to fetch all emails from the mailbox and provide it in JSON format.

This won't work for any flow that you'd want to trigger *when a new mail arrives* 

 

running the api call on a timed loop isn't at all a prefered solution.

gjeh
Responsive Resident
Responsive Resident

Microsoft fixed the trigger

mattym
Advocate I
Advocate I

Hi,

 

I'm late to the party but Microsoft did not fix the trigger or they broke it again because I've been running into this issue for two weeks.

 

Found a pretty poor but functional workaround.

1. Create your shared mailbox as normal and assign the your power automate/logic apps connection/graph account appropriate permissions (all three are afflicted by the same issue)

2. Run your flow and you'll get the message - "The specified object was not found in the store". Boo. I've waited weeks and the error still hasn't cleared.

3. Here's the workaround...Log into outlook.office.com as your power automate account and open the shared mailbox (Click yourself, hit "open another mailbox", you know the deal) You can close the browser session now.

4. Run the flow again. Bingo.

 

I don't know why it works and i don't have time to care but it does. Its fine for a single Shared mailbox but when you're working with tens or hundred its a pain so hopefully it does actually get fixed at some point.

Thanks @mattym !  Doing the outlook.com login did the trick for me.  I can't imagine how much time I'd have wasted banging my head on this in the absence of your tip.  Thanks so much!

 

One thing of note for others: Make sure OWA is enabled for the users (in Exchange administration), otherwise you won't be able to login via the Web and use this "kickstart" method.

WebPortal
Impactful Individual
Impactful Individual

I had the same issue.

 

What worked for me in less than 5 minutes?

 

To make a copy of the flow as described here.

Anonymous
Not applicable

Thank you for posting this. I just had the same problem and accessing through outlook.com didn't fix it but gave me the idea to use a different shared mailbox which has resolved the problem for now.

 

Thanks!

M365-IT-Admin
New Member

This is because of:

M365ITAdmin_0-1678896443954.png
To Resolve:
You can change the action to: Send an Email (V2) then if expand all the available options, you can change the FROM (Send as) to any mailbox you have permission to send.

M365ITAdmin_1-1678896680806.png

 


Mark if it resolved your issue. Hope this help! 🙂

 

thanks this resolved an issue I was having

WPPI
New Member

I also gave a gmail account and dragged the message into the gmail trash. IT WORKED 🙂

SPADMIN_Elie
New Member

Hello,

 

I had the same issue and after lot of testing with permissions on Exchange online and finding workarounds I can confirm the following two solutions for this type of error:

 

1- If you must use the send an email from a shared mailbox v2 the user running the flow must have permissions to open the mailbox and use it as its owner.

SPADMIN_Elie_0-1696455115136.png

 

2- an alternative to this as I didn't see any difference in functions is to use he send  an email v2 and expand the advanced option and type in the send from mailbox, you also still need to have permission to send as that mailbox but not necessary to be able to open that mailbox. this is for security concerned people that don't want to allow a generic or any user to open a mailbox as owner and send emails from it.

SPADMIN_Elie_2-1696455355573.png

 

 

rufferalex
New Member

For me the answer was rebuilding the mailbox:

https://support.apple.com/en-gb/guide/mail/mlhlp1227/mac

igbins09
Frequent Visitor

hI @gjeh 

 

i had the same exact issue, you want to change the connection to the person or people who has access/permission to the sharedmailbox

Issuefixed.png

Helpful resources

Announcements

Tuesday Tips: Getting Started in the Community

TUESDAY TIPS is back!   This weekly series of posts is our way of sharing helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! The original run of Tuesday Tips was a highlight of last year, and these all-new Tips will hopefully prove to be just as informative as helpful. We will cover some basics about the Community, a few "insider tips" to make your experience even better, and sharing best practices gleaned from our most active community members and Super Users. Make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   THIS WEEK: I'm Brand New! What Do I Do? The number of new community members we have each week is pretty amazing, and we are so glad to welcome all of you to the Community! You may be wondering. "What do I do? Where do I get started? Will anyone be willing to help me? What I have a question? Help!"   Let's start with this: Welcome to the low-code revolution, and more importantly, welcome to the Power Platform Community! This is a great place to start. Whether you're busy with Power Apps, getting familiar with Power Automate, engaging Copilot Studio, or building in Power Pages, there are a few key places you should check out as you begin your journey: FORUMS: The forums are THE place to ask questions, look at questions asked by other Community members—and see answers and solutions from our Super Users and other helpful people in the Community. Power Apps ForumsPower Automate ForumsCopilot Studio ForumsPower Pages Forums   NEWS & ANNOUNCEMENTS: Our News & Announcements section highlights the newest and greatest updates in the Community, news from the product team, and so much more. It’s updated a few times each week and will also help you find ways to connect with what’s going on in the ever-growing world of Power Platform. Power Apps News & AnnouncementsPower Automate News & AnnouncementsCopilot Studio News & AnnouncementsPower Pages News & Announcements   GALLERIES: The Galleries section of the Community features tons of tips and tricks, features and benefits, and more—through videos created by our Super Users, product teams, and other helpful members of the Community. Power Apps GalleriesPower Automate Galleries Copilot Studio GalleriesPower Pages Galleries BLOGS: The community blogs section is full of handy step-by-step tips from members of the Community—and some of them include detailed answers to some of the questions most frequently asked questions, as well as how they solved a problem they faced. Power Apps Community BlogPower Automate Community BlogCopilot Studio Community BlogPower Pages Community Blog POWER UP PROGRAM: If you’d like to really take a huge step forward in your journey, we recommend checking out the Power Up Program, a Microsoft-sponsored initiative that trains new Power Platform users and has been a huge success since it launched a little over a year ago. There’s a waiting list, so definitely apply soon if you’re interested! Find out more here: Microsoft Power Up Program for career switchers.   There's so much more you'll discover in your Power Platform experience, and this Community is here for YOU! We are glad you've discovered us and can't wait to see where you grow! If you're new to the Community and just getting started, make sure to give this post a kudo and introduce yourself so we can welcome you!

Super User of the Month | Drew Poggemann

As part of a new monthly feature in the Community, we are excited to share that Drew Poggemann is our featured Super User for the month of February 2024. If you've been in the Community for a while, we're sure Drew's name is familiar to you, as he is one of our most active contributors--he's been a Super User for five consecutive seasons!   Since authoring his first reply 5 years ago to his 514th solution authored, Drew has helped countless Community members with his insights and expertise. In addition to being a Super User, Drew is also a User Group leader and a Microsoft MVP. His contributions to our Super User sessions and to the new SUIT program are always welcome--as well as his sense of humor and fun-loving way of sharing what he knows with others.   When Drew is not solving problems and authoring solutions, he's busy overseeing the Solution Architecture team at HBS, specializing in application architecture and business solution strategy--something he's been doing for over 30 years. We are grateful for Drew and the amazing way he has used his talent and skills to help so many others in the Community. If you are part of the SUIT program, you got to hear some great tips from Drew at the first SUIT session--and we know he still has much more to share!You can find him in the Community and on LinkedIn. Thank you for all you do, Drew!

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Our team will be reviewing posts using the new "Copilot Studio" label to ensure we highlight and amplify the most relevant and recent content, so you're assured of high-quality content every time you visit. If you share a post that gets featured in the curated gallery, you'll get a PM in the Community to let you know!The curated gallery is ready for you to experience now, so visit the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community. We can't wait to see what you "cook" up!    

Celebrating a New Season of Super Users with Charles Lamanna, CVP Microsoft Business Applications

February 8 was the kickoff to the 2024 Season One Super User program for Power Platform Communities, and we are thrilled to welcome back so many returning Super Users--as well as so many brand new Super Users who started their journey last fall. Our Community Super Users are the true heroes, answering questions, providing solutions, filtering spam, and so much more. The impact they make on the Communities each day is significant, and we wanted to do something special to welcome them at our first kickoff meeting of the year.   Charles Lamanna, Microsoft CVP of Business Applications, has stressed frequently how valuable our Community is to the growth and potential of Power Platform, and we are honored to share this message from him to our 2024 Season One Super Users--as well as anyone who might be interested in joining this elite group of Community members.     If you want to know more about Super Users, check out these posts for more information today:    Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Super Users 2024 Season One is Here!

   We are excited to announce the first season of our 2024 Super Users is here! Our kickoff to the new year welcomes many returning Super Users and several new faces, and it's always exciting to see the impact these incredible individuals will have on the Community in 2024! We are so grateful for the daily difference they make in the Community already and know they will keep staying engaged and excited for all that will happen this year.   How to Spot a Super User in the Community:Have you ever written a post or asked for help in the Community and had it answered by a user with the Super User icon next to their name? It means you have found the actual, real-life superheroes of the Power Platform Community! Super Users are our heroes because of the way they consistently make a difference in the Community. Our amazing Super Users help keep the Community a safe place by flagging spam and letting the Community Managers know about issues. They also make the Community a great place to find answers, because they are often the first to offer solutions and get clarity on questions. Finally, Super Users share valuable insights on ways to keep the Community growing, engaging, and looking ahead!We are honored to reveal the new badges for this season of Super Users! Congratulations to all the new and returning Super Users!     To better answer the question "What is a Super User?" please check out this article: Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Microsoft Power Platform | 2024 Release Wave 1 Plan

Check out the latest Microsoft Power Platform release plans for 2024!   We have a whole host of exciting new features to help you be more productive, enhance delegation, run automated testing, build responsive pages, and so much more.    Click the links below to see not only our forthcoming releases, but to also try out some of the new features that have recently been released to market across:     Power Apps  Power Automate  Copilot Studio   We can’t wait to share with you all the upcoming releases that will help take your Power Platform experience to the next level!    Check out the entire Release Wave: Power Platform Complete Release Planner 

Users online (4,647)