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gjeh
Responsive Resident
Responsive Resident

The specified object was not found in the store

Hello all,

 

I am making a flow that goes off on the trigger 'When a new email arrives in a shared mailbox' but I am getting the error message on run: 

 

The specified object was not found in the store., The process failed to get the correct properties.
clientRequestId: 292964db-f3e7-4d78-b584-b7a4a2d46184
serviceRequestId: e21cbc26-8068-41c5-90b1-aad0a4ace53f

 

From some searching the web I learned this is most likely a rights issue where the current user hasn't access to this shared emailbox.

But I am not very familiar with the back workings of office / exchange so my question is what should my account be permitted to do? should it be part of the shared email adres or does it need other specific rights ?

2 ACCEPTED SOLUTIONS

Accepted Solutions
v-alzhan-msft
Community Support
Community Support

Hi @gjeh ,

 

I couldn't make a test on it, I suggest that you could contact Microsoft for this issue and they may give us an explanation for this issue.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Microsoft fixed the trigger

View solution in original post

19 REPLIES 19
gjeh
Responsive Resident
Responsive Resident

addition; I had my account added to the shared mailbox about 1 hour ago but it didn't change anything to my situation.

i found this thread which was about the same issue. he solved it by either:

 

- waiting a day (currently on 1 hour).

- recreating the flow (Exported and imported it as a new flow, had the same issue)

- adding a new connection  (tried this)

- manually typing the subfolder name (not applicable to my situation)

 

but nothing seemed to work for me so far 😕

v-alzhan-msft
Community Support
Community Support

Hi @gjeh ,

 

I'm afraid that outlook connector in Microsoft flow couldn't get the shared mailbox email with id now:

https://powerusers.microsoft.com/t5/Connecting-To-Data/Item-Id-doesn-t-belong-to-the-current-mailbox...

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

this is a different error from my situation. errortje13.PNG

Hi @gjeh ,

 

Sorry for I couldn't make a test on my side with this issue and I'm afraid that the outlook connector wouldn't work with shared mailbox now.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

If the connector don't work then why is this happening on my other tenant? succes.PNG

v-alzhan-msft
Community Support
Community Support

Hi @gjeh ,

 

I couldn't make a test on it, I suggest that you could contact Microsoft for this issue and they may give us an explanation for this issue.

 

Best regards,

Alice   

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I contacted Microsoft support, they provided me with a work around that is not applicable to my situation.

They suggest a (premium connector) http get request to azure ad to fetch all emails from the mailbox and provide it in JSON format.

This won't work for any flow that you'd want to trigger *when a new mail arrives* 

 

running the api call on a timed loop isn't at all a prefered solution.

Microsoft fixed the trigger

mattym
Advocate I
Advocate I

Hi,

 

I'm late to the party but Microsoft did not fix the trigger or they broke it again because I've been running into this issue for two weeks.

 

Found a pretty poor but functional workaround.

1. Create your shared mailbox as normal and assign the your power automate/logic apps connection/graph account appropriate permissions (all three are afflicted by the same issue)

2. Run your flow and you'll get the message - "The specified object was not found in the store". Boo. I've waited weeks and the error still hasn't cleared.

3. Here's the workaround...Log into outlook.office.com as your power automate account and open the shared mailbox (Click yourself, hit "open another mailbox", you know the deal) You can close the browser session now.

4. Run the flow again. Bingo.

 

I don't know why it works and i don't have time to care but it does. Its fine for a single Shared mailbox but when you're working with tens or hundred its a pain so hopefully it does actually get fixed at some point.

Thanks @mattym !  Doing the outlook.com login did the trick for me.  I can't imagine how much time I'd have wasted banging my head on this in the absence of your tip.  Thanks so much!

 

One thing of note for others: Make sure OWA is enabled for the users (in Exchange administration), otherwise you won't be able to login via the Web and use this "kickstart" method.

WebPortal
Impactful Individual
Impactful Individual

I had the same issue.

 

What worked for me in less than 5 minutes?

 

To make a copy of the flow as described here.

Anonymous
Not applicable

Thank you for posting this. I just had the same problem and accessing through outlook.com didn't fix it but gave me the idea to use a different shared mailbox which has resolved the problem for now.

 

Thanks!

This is because of:

M365ITAdmin_0-1678896443954.png
To Resolve:
You can change the action to: Send an Email (V2) then if expand all the available options, you can change the FROM (Send as) to any mailbox you have permission to send.

M365ITAdmin_1-1678896680806.png

 


Mark if it resolved your issue. Hope this help! 🙂

 

thanks this resolved an issue I was having

WPPI
New Member

I also gave a gmail account and dragged the message into the gmail trash. IT WORKED 🙂

Hello,

 

I had the same issue and after lot of testing with permissions on Exchange online and finding workarounds I can confirm the following two solutions for this type of error:

 

1- If you must use the send an email from a shared mailbox v2 the user running the flow must have permissions to open the mailbox and use it as its owner.

SPADMIN_Elie_0-1696455115136.png

 

2- an alternative to this as I didn't see any difference in functions is to use he send  an email v2 and expand the advanced option and type in the send from mailbox, you also still need to have permission to send as that mailbox but not necessary to be able to open that mailbox. this is for security concerned people that don't want to allow a generic or any user to open a mailbox as owner and send emails from it.

SPADMIN_Elie_2-1696455355573.png

 

 

For me the answer was rebuilding the mailbox:

https://support.apple.com/en-gb/guide/mail/mlhlp1227/mac

igbins09
Frequent Visitor

hI @gjeh 

 

i had the same exact issue, you want to change the connection to the person or people who has access/permission to the sharedmailbox

Issuefixed.png

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