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sfly-flowadmin
Level: Powered On

Third Approver Getting Email Even Though Second Approver Rejected

I created a flow where the user submits a form with 3 approvers. The first one goes to their manager. Once approved, it then goes to another person who verifies that they had completed the training. Once verified and approved, it then goes to the final approver to make sure they have the right to access the specific location. This does work. But when testing for denial/rejection request from the second approver, the third approver still gets an email and the person submitting it doesn't get the rejection email. 

 

 

1 REPLY 1
Community Support Team
Community Support Team

Re: Third Approver Getting Email Even Though Second Approver Rejected

Hi @sfly-flowadmin,

 

Could you please share a screenshot of your flow's configuration?

Do you not want the third approver to receive the approval email when the second approver reject the approval request?

 

If you don't want the third approver to receive the approval email when the second approver reject the approval request, I have made a test on my side and don't have the issue that you mentioned. My flow's configuration as below:

  • Add a "When an item is created" trigger, specify SIte Address and List Name.
  • Add a "Start an approval" action, Assigned to field set to the email address of the first approver.
  • Add a Condition, left input box set to Response dynamic content of "Start an approval" action, right input box set to Approve. Within middle drop down, choose is equal to.
  • Within "If/yes" branch of Condition, add a "Start an approval 2" action, Assigned to field set to the email address of the second approver.

         Add a Condition 2, left input box set to Response dynamic content of "Start an approval 2" action, right input box set to Approve. Within middle drop down, choose is equal to.

 

        Within "If/yes" branch of Condition 2, add a "Start an approval 3" action, Assigned to field set to the email address of the final approver.

 

Image reference:13.JPG

 

14.JPG

 

15.JPG

When the second approver reject the request, the flow works successfully as below:16.JPG

 

 

Best regards,

Kris

Community Support Team _ Kris Dai
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