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VaibhavTrigyn
New Member

Trigger for Dynamics 365 Customer Voice

Correct me if I am wrong.

It has been more than 6 months since Forms Pro was replaced by Dynamics 365 Customer Voice and still there is no trigger available for "When a new response is submitted" in Dynamics 365 Customer Voice, which was available in Forms Pro and also available in the basic version i.e. Forms.

4 REPLIES 4
annajhaveri
Super User
Super User

@VaibhavTrigyn , there is a trigger available for D365 Customer Voice, see below references

https://us.flow.microsoft.com/en-us/connectors/shared_microsoftformspro/dynamics-365-customer-voice/

https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-survey-invite

 

Regards,
Anna Jhaveri

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VaibhavTrigyn
New Member

@annajhaveri 

I already went to these links which were a google search away.

The first link points to the connector for D365 Customer Voice(not trigger) which clearly states that "There are currently no triggers for this connector".

The second link has an option for an action(not a trigger) to send out the survey invite.

VaibhavTrigyn
New Member

Strange enough but yeah I found the solution.

The trigger for Forms Pro still works for D365 Customer Voice. I got the Customer Voice survey listed in the drop down for Forms Pro also.

Thiaan
Regular Visitor

I'm playing with this now and the answer is actually quite cool. No, I also couldn't find the traditional triggers but I did find this: https://docs.microsoft.com/en-us/dynamics365/customer-voice/developer/entity-reference and noticed the dataverse entities... so... you can use the dataverse triggers for when a response is submitted and it works quite well. 

 

Bon Chance! 🙂

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