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Kudo Collector
Kudo Collector

Trigger not working with incoming messages from Group.

Hi,

 

I am using the Outlook trigger "when a new message arrives".

 

Instead of using my own email address in the "To Or Cc" condition, I am using a group's email address (somegroup@contoso.com). I am a member of the group, and subscribed to receive the group messages in my inbox. 

 

But the trigger fails to fire 100% of the time. 

 

Can someone share an example on how to make it work? 

 

Thanks

1 REPLY 1
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Community Support
Community Support

Re: Trigger not working with incoming messages from Group.

Hi @TiagoFreire,

 

Are you the owner of the Group email address?

Have you take a try to leave the "To Or Cc" field,"To" field and "Cc" field blank to see the trigger would works when a new email is sent to the Group email address?

 

Best regards,

Alice

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