Trouble triggering Common Data Service (current environment) email message create and update trigger

[Mick282]

Hi all,

Not sure if I'm doing something wrong but I'm using the Common Data Service (current environment) trigger. I'm using a "Create or Update" trigger condition for the Email Messages entity. I basically  want the Flow to trigger everytime a email is created or updated but specifically when the regarding field is updated. See below screenshot.

I've also added a trigger Condition to the trigger as per below:

@equals(triggerOutputs()?['body/_regardingobjectid_value@Microsoft.Dynamics.CRM.lookuplogicalname'],'incident')

So basically I want this flow to trigger whenever a email is created and it's regarding a case or if the regarding is updated on the email and is regarding a case.

The problem is that I know there's been lots of emails related to cases but none of them are triggering the flow.

I don't know what I'm doing wrong in the trigger condition.

[abm · Accepted solution]

Hi @Mick282 

You need to set the below trigger condition

@equals(triggerOutputs()?['body/_regardingobjectid_type'],'incidents')

Thanks