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Jhayes29
New Member

Trouble with getting flow to complete through

Running a flow for a school environment. We want to automate an approval system for staff absence. I have put my own details into each approval stage so I. An test quickly that the flow works, each time this is successful. However, when I insert the details of the managers that are needed instead of my own, the flow just sits at ‘running’ when it reaches them. The flow starts by getting responses from a Form that’s is completed by the member of staff wanting leave. @JonL
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Accepted Solutions
v-alzhan-msft
Community Support
Community Support

Hi @Jhayes29 ,

 

What is the Approval type for the request?

If the Approval type is Approve/Reject - Everyone must approve , every approver should make the response before the "Start an wait for an approval" action could finish.

If the Approval type is Approve/Reject - First to respond, the "Start an wait for an approval" action would finish once a person make the response.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

 

View solution in original post

5 REPLIES 5
ChristianAbata
Community Champion
Community Champion

hi @Jhayes29  cloud you describe more your problem?



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RobElliott
Super User
Super User

@Jhayes29 the flow will stay running until the approvers approve the request, it's waiting for them to do so.
Rob
Los Gallardos
If I've answered your question or solved your problem, please mark this question as answered. This helps others who have the same question find a solution quickly via the forum search. If you liked my response, please consider giving it a thumbs up. Thanks.t, it is waiting for them to do so.

 

Thank you. Would a screenshot help to explain the flow?
Effectively, staff member fills in form. Details pass via start and wait approval to line manager. If approved it goes to staff involved with covering absence. If approved passed to the principal of the school for whether or not it’s approved with/without pay. If approved, three email get sent, with the approval comments attached. This all works in testing, with me at each approval stage. But not when I insert the other managers?
rocamp
Community Support
Community Support

Hi @Jhayes29 ,

 

As @RobElliott mentioned, the Flow will remain running until the approvals are completed by the managers. Have the managers selected Approve or Deny in the email or in the Approval Center in Flow? If not, the Flow will remain running until they have done so.

v-alzhan-msft
Community Support
Community Support

Hi @Jhayes29 ,

 

What is the Approval type for the request?

If the Approval type is Approve/Reject - Everyone must approve , every approver should make the response before the "Start an wait for an approval" action could finish.

If the Approval type is Approve/Reject - First to respond, the "Start an wait for an approval" action would finish once a person make the response.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

 

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