cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ShivaniSaha
Microsoft
Microsoft

Unable to update custom fields in ICM

Hello all,

 

I am trying to automate the creation of ICM incidents through Power Automate. I have used the 'Create or Update ICM' action and trying to update some team specific custom fields. These fields were configured specifically for our team.

 

When the flow is run, ICM gets created and assigned to our team. But the custom fields are not getting updated.

It is giving error, mentioning Reason: Custom Field Key was not found.

 

I tried using both Container types - Tenant and Frontend but nothing worked.

 

Can someone please help resolve this issue.

2 REPLIES 2
lijimmy
Microsoft
Microsoft

I have this same question. Were you able to resolve this issue, @ShivaniSaha?

thedarksage
Microsoft
Microsoft

What worked for me was updating the custom fields using "Edit an IcM Incident" after the incident is created/ transferred to the team where the Custom Fields exist and is titled as "Custom Fields for <Service Name>". If Custom Fields are edited prior to that, nothing happens as the Fields don't exist yet.

Helpful resources

Announcements
Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Top Solution Authors
Users online (3,711)