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Update severity value

Hello Expert 



How can update a case  and set up a severity value.


I'm using a calculated field TotalCount.


The calculated field is working but the  severity does not update.


I try to set up severity to value 3 but when I checked the value in the case interactive form the value remain to 0.


I'm able to see the value of the calculated field( Total Count =8) under the case interactive form  . 


I attached the screen shot.


Do you have any suggestions ?


Thank you !




Post Prodigy
Post Prodigy


It looks like you are trying to update a Choice field.

If so i have just found a solution for an update list based on another field value.

I had to use a switch action.

Maybe this will point you in the right direction here





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