How can update a case and set up a severity value.
I'm using a calculated field TotalCount.
The calculated field is working but the severity does not update.
I try to set up severity to value 3 but when I checked the value in the case interactive form the value remain to 0.
I'm able to see the value of the calculated field( Total Count =8) under the case interactive form .
I attached the screen shot.
Do you have any suggestions ?
Thank you !
It looks like you are trying to update a Choice field.
If so i have just found a solution for an update list based on another field value.
I had to use a switch action.
Maybe this will point you in the right direction here
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