Showing results for 
Search instead for 
Did you mean: 
Level: Powered On

Use a Group Email to send emails in Microsoft Flow and not my personal account

I am trying to create a simple help desk ticketing system in Forms, SharePoint, Office 365 using Flow. While the simple ticketing system works for the most part. All the emails come from My email address. Since I am not creating all the tickets, it doesn't make sense that the tickets would come from me to me. There isn't an option to see the "From" line in Send an Email (V2) in Flow. Is there another way to do this? 


I have a group email I would like to use and I am on the send as permission in Office 365. Still I don't see an option to send as in Flow either. Is there a way or work around?

Dual Super User
Dual Super User

Re: Use a Group Email to send emails in Microsoft Flow and not my personal account

The send email action change about a month ago and no longer provides the ability to specify a FROM.  To send from something other than your own account you now need to use a shared mailbox and the Send an Email from a Shared Mailbox action.

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Helpful resources


New & Improved Power Automate Community Cookbook

We've updated and improved the layout and uploading format of the Power Automate Cookbook!


Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Incoming: New and improved badges!

We've given our badges an overhaul and also added some brand new ones!


Microsoft Learn

Learn how to build the business apps that you need.


Power Platform World Tour

Find out where you can attend!


Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Solution Authors
Top Kudoed Authors (Last 30 Days)
Users online (5,069)