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Penina
Microsoft
Microsoft

User Account does not exists (no REST API error)

Hi,

 

I am trying to run a flow that runs a Kusto query and then sends an email (to my Micrososft email account).

The email sending step fails on: "User account does not exists".

I manage to connect to my account through: https://portal.office.com/account/ and do not see any REST API not supported errors.

 

Here are all the details of error:

Inputs

 

  • Method
    post
  • Path
    /Mail
  • Authentication
    { "scheme": "Key", "parameter": "*sanitized*", "value": "*sanitized*", "type": "Raw" }
  • Body
    { "To": "peninaw@microsoft.com;", "Subject": "Flow test", "Body": "0", "IsHtml": true }

 

Outputs
  • Headers
    { "Pragma": "no-cache", "x-ms-request-id": "4dd69496-ac04-4bb7-9b64-aebff2018d8b", "X-Content-Type-Options": "nosniff", "Cache-Control": "no-cache", "Date": "Wed, 04 Jan 2017 13:44:30 GMT", "Set-Cookie": "ARRAffinity=951a40e67004467c868e4d19866e3fc31bc494dafb9af4d2cb9748ae58e86dda;Path=/;Domain=127.0.0.1", "Server": "Microsoft-IIS/8.0,Microsoft-HTTPAPI/2.0", "X-AspNet-Version": "4.0.30319", "X-Powered-By": "ASP.NET", "Content-Length": "76", "Content-Type": "application/json; charset=utf-8", "Expires": "-1" }

Body

{ "status": 404, "message": "User account does not exist.", "source": "127.0.0.1" }
 
Thanks,
Penina.
5 REPLIES 5
v-yamao-msft
Community Support
Community Support

Hi Penina,

 

Which connection are you using on action “send an email”? Office 365 outlook or Outlook.com?

 

Please make sure the connection to Office 365/Outlook.com is properly created.

 

I have created a simple flow with the action send an email using Office 365 Outlook, I didn’t get an error “User account doesn’t exist”. But I have a remember that I got this error before, after I recreated the connection, the error gone.
Below is a screenshot of the simple flow I have created just now, for a reference:

email.png

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I used the "Office Outlook O365 - Send an email" step.

I entered my Microsoft email and it identified it.

But it still fails on "User account does not exists".

Clicked on te '...' and now I see the REST API error which means I need to enable it.

Looked at other threads on this and tried to send email to outlookdev@microsoft.com which fails.

Actions in this link: https://support.office.com/en-us/article/Fix-email-delivery-issues-for-error-code-5-1-10-in-Office-3...

did not work, still recevied the bouncing back email.

Is there a different way to ask for REST API to be enabled?

Hi Penina,

 

Thanks for your reply. Do you have a Rest API action in your flow? Could you show me your flow configuration for better understanding?

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Penina,

 

I have seen a similar thread about this issue, please check the post from Staff masisley:
https://powerusers.microsoft.com/t5/Flow-Forum/REST-API-is-not-yet-supported-for-this-mailbox/m-p/22...

 

From the thread, we know that this happens for mailboxes that have not been migrated to O365. Your mailbox is likely still on a dedicated exchange server. You'll need to request your Outlook administrator migrate your mailbox. Please have a try with this to see if it works.

 

Hope this could be a reference for you.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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