I am trying to pull data from office and update corresponding fields in Zendesk for users. Using a PUT HTTP request & the OAuth authorization I am running into an error:
"BadRequest. Http request failed as there is an error getting AD OAuth token: '*************: Invalid client secret is provided. Trace ID: ***************** Correlation ID: ********** Timestamp: 2020-04-09 14:32:22Z'."
Attached is the Error and a picture of the flow. We have all of the information
I tried using the Zendesk 'Update Item' but the user field is a read only.
I also have admin access in Zendesk & Azure.
Any help is appreciated.
Thank you in advance!
Solved! Go to Solution.
Are you sure you have to use a PUT request? I just browsed the ZenDesk documentation and they show examples with POST!
Kind regards, John
The main issues I am running into is authenticating myself through the HTTP request (POST & PUT). I have attempted all of the options available to authenticate myself.
It does state that the secret provided is incorrect! Can you try using another tool, PowerShell for example, to send a request with the same information and see if it works? Or ask ZenDesk support for assistance.
Kind regards, John
I have used postman to call the same information and it worked.
I have also tried creating a custom connector but that is giving me authentication problems / host web address as well.
This might not be a solution but more of a workaround.
Have you tried using the HTTP to authenticate and get a token?
You should be able to POST an authentication, get a token and use the token in your next request to update the user.
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