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ShameerD
Frequent Visitor

When New email arrives

Hi Everyone,

 

I am working on this solution, that emails haloitsm to create a ticket, and I am trying to capture the ticket id from the reply email, but I cannot use the manual flow trigger and then use when new email arrive trigger as well, if I use the when new email trigger only, it doesn't show as a child flow, when trying to use it. Any ideas or suggestion that I can try?

 

Solution:

When new teams post is added, grab the details and email it to our ticketing system (really wish I could have gotten to use halo APIs but I cannot figure that out)

After it emails halo, it then sends teams and outlook notifications to a list of users

****all above works so far*******

now I want to create a child flow I can call to begin checking for the new email from halo with the ticket id in the subject.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Rhiassuring
Super User
Super User

If it's an automated email that is returned from you, I would probably do a delayed loop instead of doing a separate flow - have it loop until the email appears with the same title within the email (or however they structure their email response.)  You can have a loop limit, ie, loop every 5 minutes for an hour and then terminate if nothing is received -- and then escalate, because that'd be an issue.

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2 REPLIES 2
Rhiassuring
Super User
Super User

If it's an automated email that is returned from you, I would probably do a delayed loop instead of doing a separate flow - have it loop until the email appears with the same title within the email (or however they structure their email response.)  You can have a loop limit, ie, loop every 5 minutes for an hour and then terminate if nothing is received -- and then escalate, because that'd be an issue.

______________________________________________________________


Did this answer your question? Please mark it as the solution.
Did it contribute positively towards finding the final solution? Please give it a thumbs up.

I answer questions on the forum for 2-3 hours every Thursday!



can you guide me on how to do this?

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