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sprinke
Level: Powered On

When a new email arrives; but for a different user (not me)

 

I need to create a series of flows for other users such that when an email arrives in their Inbox, another email is sent to a different email address (external to our Office 365). And the "sender" of that email is yet another user account.

 

I can get this type of flow working when I'm using myself as a test case, but I don't know how to get the flow to recognize when email arrives in someone else's inbox.

2 REPLIES 2
Rapothin
Level: Powered On

Re: When a new email arrives; but for a different user (not me)

Hi,

 

It seems to me that the outlook triggers and actions are linked to the user account you used for the outlook connection in your Flow.

 

In your case, I think you will need 2 flows:

  • The first one with an outlook connection with the user credentials of the receiver of the first email, for the detection of the email reception and to call the second flow
  • The second one with an outlook connection with the user credentials of the sender of the second email, that will be call from the first flow and that will be used to send the other email you are talking of in your message

 

To call a Flow from another one you can follow the procedure describe in the following link: http://johnliu.net/blog/2017/7/nested-flow-cheatsheet-for-microsof-flow (I have not yet tried it, but I will have to test it soon for our own needs).

 

I hope this solution will help you.

 

Regards,
Raphael

Community Support Team
Community Support Team

Re: When a new email arrives; but for a different user (not me)

Hi @sprinke,

 

If you want to recognize other people's mailboxes with new mail, you could only use their own email account to configure the connection of this trigger.

You could create multiple similar Flows and then use their accounts to configure connection.

If other users have a Flow license and are members of the organization, you could create Teams Flow and let other users change the connection themselves.

For the creation of Teams Flow and the sharing of Flow, you could refer to the following link:

https://docs.microsoft.com/en-us/flow/create-team-flows

 

Best Regards,

Community Support Team _ Barry
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