cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

When a new email arrives not triggering

Hi, I am trying to save an email in a sharepoint file, I am using the step "When a new email arrives (V3)", then I used "Export email (V2)" and finallly "Create file" in sharepoint.

In the first step I need this flow to be triggered only when there is a new email in a file named "Workmanager" those emails do not come directly to that file, I mannually move them after an analysis but the flow is not been triggered.

 

here the steps a I have:

 

Not triggering.PNG

 

Anyone knows why and how can this flow be triggered?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Anonymous 

 

Thank you for your reply.

 

I do understood your concern and seems it’s impossible to create inbox rule as there is no common point for emails you want to move to that folder.

 

If that’s the case, I’m afraid there is no way to achieve your purpose. I tried to consider recurrence flow to check the top mail in that folder. However, there is no parameter that we can rely on to detect whether it’s moved just now or long time ago. There is no property like ‘last modified date’ or ‘movement date’ we can refer. we can only get the received date for that mail which is no inaccurate.

 

If you don’t mind, could you add one more manual action for these emails? Please move emails to that folder and then manually flag it. Because the flag action can be applied to all emails whether it’s a new email or old one. I already tested this part, it works perfect.

v-duann-msft_0-1622180381543.png

 

If you don’t want to flag emails, I don’t think there is any other way available for you.

 

Since it’s not feasible right now. All I can recommend is post your idea in our UserVoice website. Sorry for the inconvenience caused.

https://powerusers.microsoft.com/t5/Power-Automate-Ideas/idb-p/MPAIdeas

 

Please click Accept as Solution if my post is helpful to you. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

 

Best regards,

Anna

View solution in original post

6 REPLIES 6
v-duann-msft
Community Support
Community Support

Hi @Anonymous 

 

Thank you for posting.

 

According to your description, your flow failed to trigger if you use ‘when a new email arrives’ in a custom folder. If any misunderstanding, pleas kindly let me know.

 

The issue is caused due to manual movement. As long as you manually move emails to this folder, flow will detect it as an old email instead of a new one. So the flow won’t start.

 

To achieve your purpose, we must create an inbox rule in advance to move specific email directly to this folder when it arrives to your mailbox. In this scenario, flow will detect this mail as new arrived email and start running.

You can refer below steps and article to learn about inbox rule configuration:

v-duann-msft_0-1622092168807.png

https://support.microsoft.com/en-us/office/use-inbox-rules-in-outlook-on-the-web-8400435c-f14e-4272-9004-1548bb1848f2

 

After the rule taking effect, you can try to test flow again.

v-duann-msft_2-1622092241704.png

 

v-duann-msft_1-1622092168813.png

 

Hope the content above may help you.

 

Best regards,

Anna

Anonymous
Not applicable

Hi @v-duann-msft thanks, you understood my point, sadly I can not configurate an inbox rule because It all depends on some analysis that have a lot of parameters, In this case, do you know any other action I could apply when I manually move those emails to a custom folder in outlook?

Hi @Anonymous 

 

Thank you for your reply.

 

I do understood your concern and seems it’s impossible to create inbox rule as there is no common point for emails you want to move to that folder.

 

If that’s the case, I’m afraid there is no way to achieve your purpose. I tried to consider recurrence flow to check the top mail in that folder. However, there is no parameter that we can rely on to detect whether it’s moved just now or long time ago. There is no property like ‘last modified date’ or ‘movement date’ we can refer. we can only get the received date for that mail which is no inaccurate.

 

If you don’t mind, could you add one more manual action for these emails? Please move emails to that folder and then manually flag it. Because the flag action can be applied to all emails whether it’s a new email or old one. I already tested this part, it works perfect.

v-duann-msft_0-1622180381543.png

 

If you don’t want to flag emails, I don’t think there is any other way available for you.

 

Since it’s not feasible right now. All I can recommend is post your idea in our UserVoice website. Sorry for the inconvenience caused.

https://powerusers.microsoft.com/t5/Power-Automate-Ideas/idb-p/MPAIdeas

 

Please click Accept as Solution if my post is helpful to you. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

 

Best regards,

Anna

Anonymous
Not applicable

Thanks @v-duann-msft I tried your way and works as expected, thanks

amardeep
New Member

Hello. I have a flow that triggers when someone moves an email in the shared mailbox from Inbox to a specific folder. The flow works fine but it runs sporadically. it misses many mails while it runs for others. The flow does not even show error message or anyhting. It simply misses some mails in between. What can I do so that it never misses any mails and runs smoothly.

It is quite a long flow so i am attaching few screenshots. 

1. Flow checks if mail subject begins with Re: or Fwd: or FWD:

2. It extracts a query number from subject of mail

3. In a sharepoint library if a file with same query number exists it exports the mail and updates that file

4. Flow works fine when it triggers but why it is not triggering for all the mails?

when email arrives in shared mailbox in query folderwhen email arrives in shared mailbox in query folderinitialise a variableinitialise a variablecheck if mails subject begins with Re: , Fwd: Or FWD:check if mails subject begins with Re: , Fwd: Or FWD:It extracts a Query number from subject of mailIt extracts a Query number from subject of mailScreenshot (452).pngIf there is already a file in SP with same query number it updates that fileIf there is already a file in SP with same query number it updates that fileupdating the fileupdating the file

hi @amardeep , i experienced the same for 3 of my power automate flows.  It's behaving inconsistently, as sometimes it's triggering when new emails arrive but sometimes it's not.  Were you able to resolve your issue? thanks

Helpful resources

Announcements

Power Platform Connections Ep 15 | L. Baybutt | Thursday, 1 June 2023

Episode Fifteen of Power Platform Connections sees David Warner and Hugo Bernier talk to Microsoft MVP Lewis Baybutt aka Low Code Lewis, alongside the latest news and community blogs.   Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.        Action requested: Feel free to provide feedback on how we can make our community more inclusive and diverse.  This episode premiers live on our YouTube at 12pm PST on Thursday 1st June 2023.  Video series available at Power Platform Community YouTube channel.    Upcoming events:  European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas  Join our Communities:  Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community  If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions.  Action requested: Feel free to provide feedback on how we can make our community more inclusive and diverse.  This episode premiers live on our YouTube at 12pm PST on Thursday 1st June 2023.  Video series available at Power Platform Community YouTube channel.    Upcoming events:  European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas  Join our Communities:  Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community  If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions. 

May 2023 Community Newsletter and Upcoming Events

Welcome to our May 2023 Community Newsletter, where we'll be highlighting the latest news, releases, upcoming events, and the great work of our members inside the Biz Apps communities. If you're new to this LinkedIn group, be sure to subscribe here in the News & Announcements to stay up to date with the latest news from our ever-growing membership network who "changed the way they thought about code".         LATEST NEWS "Mondays at Microsoft" LIVE on LinkedIn - 8am PST - Monday 15th May  - Grab your Monday morning coffee and come join Principal Program Managers Heather Cook and Karuana Gatimu for the premiere episode of "Mondays at Microsoft"! This show will kick off the launch of the new Microsoft Community LinkedIn channel and cover a whole host of hot topics from across the #PowerPlatform, #ModernWork, #Dynamics365, #AI, and everything in-between. Just click the image below to register and come join the team LIVE on Monday 15th May 2023 at 8am PST. Hope to see you there!     Executive Keynote | Microsoft Customer Success Day CVP for Business Applications & Platform, Charles Lamanna, shares the latest #BusinessApplications product enhancements and updates to help customers achieve their business outcomes.         S01E13 Power Platform Connections - 12pm PST - Thursday 11th May Episode Thirteen of Power Platform Connections sees Hugo Bernier take a deep dive into the mind of co-host David Warner II, alongside the reviewing the great work of Dennis Goedegebuure, Keith Atherton, Michael Megel, Cat Schneider, and more. Click below to subscribe and get notified, with David and Hugo LIVE in the YouTube chat from 12pm PST. And use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.         UPCOMING EVENTS   European Power Platform Conference - early bird ticket sale ends! The European Power Platform Conference early bird ticket sale ends on Friday 12th May 2023! #EPPC23 brings together the Microsoft Power Platform Communities for three days of unrivaled days in-person learning, connections and inspiration, featuring three inspirational keynotes, six expert full-day tutorials, and over eighty-five specialist sessions, with guest speakers including April Dunnam, Dona Sarkar, Ilya Fainberg, Janet Robb, Daniel Laskewitz, Rui Santos, Jens Christian Schrøder, Marco Rocca, and many more. Deep dive into the latest product advancements as you hear from some of the brightest minds in the #PowerApps space. Click here to book your ticket today and save!      DynamicMinds Conference - Slovenia - 22-24th May 2023 It's not long now until the DynamicsMinds Conference, which takes place in Slovenia on 22nd - 24th May, 2023 - where brilliant minds meet, mingle & share! This great Power Platform and Dynamics 365 Conference features a whole host of amazing speakers, including the likes of Georg Glantschnig, Dona Sarkar, Tommy Skaue, Monique Hayward, Aleksandar Totovic, Rachel Profitt, Aurélien CLERE, Ana Inés Urrutia de Souza, Luca Pellegrini, Bostjan Golob, Shannon Mullins, Elena Baeva, Ivan Ficko, Guro Faller, Vivian Voss, Andrew Bibby, Tricia Sinclair, Roger Gilchrist, Sara Lagerquist, Steve Mordue, and many more. Click here: DynamicsMinds Conference for more info on what is sure an amazing community conference covering all aspects of Power Platform and beyond.    Days of Knowledge Conference in Denmark - 1-2nd June 2023 Check out 'Days of Knowledge', a Directions 4 Partners conference on 1st-2nd June in Odense, Denmark, which focuses on educating employees, sharing knowledge and upgrading Business Central professionals. This fantastic two-day conference offers a combination of training sessions and workshops - all with Business Central and related products as the main topic. There's a great list of industry experts sharing their knowledge, including Iona V., Bert Verbeek, Liza Juhlin, Douglas Romão, Carolina Edvinsson, Kim Dalsgaard Christensen, Inga Sartauskaite, Peik Bech-Andersen, Shannon Mullins, James Crowter, Mona Borksted Nielsen, Renato Fajdiga, Vivian Voss, Sven Noomen, Paulien Buskens, Andri Már Helgason, Kayleen Hannigan, Freddy Kristiansen, Signe Agerbo, Luc van Vugt, and many more. If you want to meet industry experts, gain an advantage in the SMB-market, and acquire new knowledge about Microsoft Dynamics Business Central, click here Days of Knowledge Conference in Denmark to buy your ticket today!   COMMUNITY HIGHLIGHTS Check out our top Super and Community Users reaching new levels! These hardworking members are posting, answering questions, kudos, and providing top solutions in their communities.   Power Apps:  Super Users: @WarrenBelz, @LaurensM  @BCBuizer  Community Users:  @Amik@ @mmollet, @Cr1t    Power Automate:  Super Users: @Expiscornovus , @grantjenkins, @abm  Community Users: @Nived_Nambiar, @ManishSolanki    Power Virtual Agents:  Super Users: @Pstork1, @Expiscornovus  Community Users: @JoseA, @fernandosilva, @angerfire1213    Power Pages: Super Users: @ragavanrajan  Community Users: @Fubar, @Madhankumar_L,@gospa  LATEST COMMUNITY BLOG ARTICLES  Power Apps Community Blog  Power Automate Community Blog  Power Virtual Agents Community Blog  Power Pages Community Blog  Check out 'Using the Community' for more helpful tips and information:  Power Apps , Power Automate, Power Virtual Agents, Power Pages 

Announcing | Super Users - 2023 Season 1

Super Users – 2023 Season 1    We are excited to kick off the Power Users Super User Program for 2023 - Season 1.  The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts.      Super User Season 1 | Contributions July 1, 2022 – December 31, 2022  Super User Season 2 | Contributions January 1, 2023 – June 30, 2023    Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile.  Power Apps  Power Automate  Power Virtual Agents  Power Pages  Pstork1*  Pstork1*  Pstork1*  OliverRodrigues  BCBuizer  Expiscornovus*  Expiscornovus*  ragavanrajan  AhmedSalih  grantjenkins  renatoromao    Mira_Ghaly*  Mira_Ghaly*      Sundeep_Malik*  Sundeep_Malik*      SudeepGhatakNZ*  SudeepGhatakNZ*      StretchFredrik*  StretchFredrik*      365-Assist*  365-Assist*      cha_cha  ekarim2020      timl  Hardesh15      iAm_ManCat  annajhaveri      SebS  Rhiassuring      LaurensM  abm      TheRobRush  Ankesh_49      WiZey  lbendlin      Nogueira1306  Kaif_Siddique      victorcp  RobElliott      dpoggemann  srduval      SBax  CFernandes      Roverandom  schwibach      Akser  CraigStewart      PowerRanger  MichaelAnnis      subsguts  David_MA      EricRegnier  edgonzales      zmansuri  GeorgiosG      ChrisPiasecki  ryule      AmDev  fchopo      phipps0218  tom_riha      theapurva  takolota     Akash17  momlo     BCLS776  Shuvam-rpa     rampprakash  ScottShearer     Rusk  ChristianAbata     cchannon  Koen5     a33ik  Heartholme     AaronKnox  okeks      Matren  David_MA     Alex_10        Jeff_Thorpe        poweractivate        Ramole        DianaBirkelbach        DavidZoon        AJ_Z        PriyankaGeethik        BrianS        StalinPonnusamy        HamidBee        CNT        Anonymous_Hippo        Anchov        KeithAtherton        alaabitar        Tolu_Victor        KRider        sperry1625        IPC_ahaas      zuurg    rubin_boer   cwebb365   Dorrinda   G1124   Gabibalaban   Manan-Malhotra   jcfDaniel   WarrenBelz   Waegemma   drrickryp   GuidoPreite   metsshan    If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances.  Once they are received the list will be updated. 

Check out the new Power Platform Communities Front Door Experience!

We are excited to share the ‘Power Platform Communities Front Door’ experience with you!   Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well.   Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities.     Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform.      Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.

Microsoft Power Platform Conference | Registration Open | Oct. 3-5 2023

We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida.   Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more.   Register today: https://www.powerplatformconf.com/   

Users online (2,220)