When a new email arrives not triggering

[Anonymous]

Hi, I am trying to save an email in a sharepoint file, I am using the step "When a new email arrives (V3)", then I used "Export email (V2)" and finallly "Create file" in sharepoint.

In the first step I need this flow to be triggered only when there is a new email in a file named "Workmanager" those emails do not come directly to that file, I mannually move them after an analysis but the flow is not been triggered.

here the steps a I have:

Anyone knows why and how can this flow be triggered?

Thanks

[v-duann-msft]

Hi @Anonymous 

Thank you for posting.

According to your description, your flow failed to trigger if you use ‘when a new email arrives’ in a custom folder. If any misunderstanding, pleas kindly let me know.

The issue is caused due to manual movement. As long as you manually move emails to this folder, flow will detect it as an old email instead of a new one. So the flow won’t start.

To achieve your purpose, we must create an inbox rule in advance to move specific email directly to this folder when it arrives to your mailbox. In this scenario, flow will detect this mail as new arrived email and start running.

You can refer below steps and article to learn about inbox rule configuration:

https://support.microsoft.com/en-us/office/use-inbox-rules-in-outlook-on-the-web-8400435c-f14e-4272-9004-1548bb1848f2

After the rule taking effect, you can try to test flow again.

Hope the content above may help you.

Best regards,

Anna

[Anonymous]

Hi @v-duann-msft thanks, you understood my point, sadly I can not configurate an inbox rule because It all depends on some analysis that have a lot of parameters, In this case, do you know any other action I could apply when I manually move those emails to a custom folder in outlook?

[v-duann-msft · Accepted solution]

Hi @Anonymous 

Thank you for your reply.

I do understood your concern and seems it’s impossible to create inbox rule as there is no common point for emails you want to move to that folder.

If that’s the case, I’m afraid there is no way to achieve your purpose. I tried to consider recurrence flow to check the top mail in that folder. However, there is no parameter that we can rely on to detect whether it’s moved just now or long time ago. There is no property like ‘last modified date’ or ‘movement date’ we can refer. we can only get the received date for that mail which is no inaccurate.

If you don’t mind, could you add one more manual action for these emails? Please move emails to that folder and then manually flag it. Because the flag action can be applied to all emails whether it’s a new email or old one. I already tested this part, it works perfect.

If you don’t want to flag emails, I don’t think there is any other way available for you.

Since it’s not feasible right now. All I can recommend is post your idea in our UserVoice website. Sorry for the inconvenience caused.

https://powerusers.microsoft.com/t5/Power-Automate-Ideas/idb-p/MPAIdeas

Please click Accept as Solution if my post is helpful to you. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

Best regards,

Anna

[Anonymous]

Thanks @v-duann-msft I tried your way and works as expected, thanks

[amardeep]

Hello. I have a flow that triggers when someone moves an email in the shared mailbox from Inbox to a specific folder. The flow works fine but it runs sporadically. it misses many mails while it runs for others. The flow does not even show error message or anyhting. It simply misses some mails in between. What can I do so that it never misses any mails and runs smoothly.

It is quite a long flow so i am attaching few screenshots. 

1. Flow checks if mail subject begins with Re: or Fwd: or FWD:

2. It extracts a query number from subject of mail

3. In a sharepoint library if a file with same query number exists it exports the mail and updates that file

4. Flow works fine when it triggers but why it is not triggering for all the mails?

when email arrives in shared mailbox in query folderinitialise a variablecheck if mails subject begins with Re: , Fwd: Or FWD:It extracts a Query number from subject of mailIf there is already a file in SP with same query number it updates that fileupdating the file

[mechilletorres]

hi @amardeep , i experienced the same for 3 of my power automate flows.  It's behaving inconsistently, as sometimes it's triggering when new emails arrive but sometimes it's not.  Were you able to resolve your issue? thanks