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RMwadthree
Level: Power Up

Why the need for 3rd party to send an SMS?

I want to send an SMS alert to my cell phone.  I don't understand why the need for Twilio or other products?  Other types of products that provide text alerts don't require a 3rd party SMS relay to be provided.

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Community Support Team
Community Support Team

Re: Why the need for 3rd party to send an SMS?

Hi RMwadthree,

 

I assume that this blog could be a reference for you:
https://plumsail.com/docs/help-desk-o365/v1.x/How%20To/Send%20SMS%20notifications%20from%20help%20de...

 

When using the action “Twilio – Send Text Message(SMS)”, Twilio will send a message to an agent with some text.

 

Please try to create a flow using this action to see if it will meet your needs.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
RMwadthree
Level: Power Up

Re: Why the need for 3rd party to send an SMS?

Mabel - appreciate the response, but I suspect you are missing my point.  Twiliio is a 3rd party product that requires opening an account.  I would have thought a basic function such as Send SMS would be a built in object within Flow.  This external service requires fees but had thought SMS Send would be a feature

 

thanks

Community Support Team
Community Support Team

Re: Why the need for 3rd party to send an SMS?

Hi RMwadthree,

 

Thanks for your clarification. But currently Flow doesn’t’ have a basic function “Send SMS”.


Please consider to submit a request at Flow Ideas Forum, PGs will check this forum and take your idea into consideration in the future release. I will help report it from my side.
https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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