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Helper I
Helper I

double approval email issue

I have problem with power auotmate. i created the flow to trigger approval email as follows. when status change with condition match, it will trigger start approval wf. however, the user receive double approval emails to the same item. how to rectify it. I am unable remove apply to each condition. as this is automate when i select if response condition.

 

tracy3688_0-1605601416957.png

the following is the expend of apply to each.

tracy3688_1-1605601584563.png

 

 

3 REPLIES 3
Super User II
Super User II

Hello @tracy3688 ,

if the user receives multiple approval tasks for the same item, it means the 'Start and wait for an approval' action runs multiple times. Probably because of the trigger 'On update' and that you're doing an update automatically after task is approved. Document updated -> flow start -> assign task -> task completed -> document updated -> flow start -> ...

In the 'Update file properties', do you update also the 'PMS Status' to a different value than 'Submit to Main Reviewer'? That should send the flow to the 'No' branch and do nothing.



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i set if approval status = approve, then will have flow to sharepoint update properties and change pms status value to Submit to final reviewer.

For the start approval wf when status change to submit to Main reviewer, the approval email setting as follows. do i need to change any setting?

 

tracy3688_0-1605604161961.png

 

Helper I
Helper I

It seem happen when I combine 2 condition workflow. If I split the workflow, not duplicate email. 

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