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jappavoo
Level: Power Up

kaizala

UNABLE TO SIGN INTO KAIZALA

 

Hello I am trying to follow the Kaizala flow tutorial and I am unable to login despite verifying my pin correctly.

 

In particular I click on sign in and then obtain a pop window asking me to enter my number and then verify using

a one time pin that is sent to my phone.  This all works and after I press verify the pop goes away.  However

on the flow screen it says that the verification/login  window was closed prior to verifcation.  At this point I am 

not signed in and can't use Kaizala flow components.

 

Any advice?

 

2 REPLIES 2
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jappavoo
Level: Power Up

Re: kaizala

Seems like it was a problem with IE.  I tried on a Mac with Safari and was able to sign into Kaizala

Community Support Team
Community Support Team

Re: kaizala

Hi @jappavoo,

 

Which browser do you use on your side?

Could you please show a bit more about the error message?

 

I have made a test on my side (I use Google Chrome on my side) and don't have the issue that you mentioned. The screenshot as below:2.JPG

The Connection created successfully as below:4.JPG

 

 

Please take a try to clear cache of your browser and try again on your side. In addition, please check if you have allowed pop-ups in your browser.

 

More details about allowing pop-ups in Google Chrome browser, please check the following article:

Block or allow pop-ups in Chrome

 

More details about allowing pop-ups in Edge browser, please check the following article:

https://support.microsoft.com/en-sg/help/4026392/windows-block-pop-ups-in-microsoft-edge

 

More details about allowing pop-ups in IE browser, please chekc the following article:

https://support.microsoft.com/en-sg/help/17479/windows-internet-explorer-11-change-security-privacy-...

 

 

Best regards,

Kris

Community Support Team _ Kris Dai
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