cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
mrfishe2
Level: Powered On

might I use Flow to send links to a Qualtrics survey?

My boss wants our support team to log customer interactions in SharePoint.

 

When a case is closed (that is, when the customer question is answered / issue is resolved), we'll add a Close Date in a SharePoint column, triggering a flow sending an email to the customer which will contain a link to a Qualtrics survey.

 

Is this plan feasible / possible?  

 

Thanks for your assistance.

 

1 REPLY 1
Community Support Team
Community Support Team

Re: might I use Flow to send links to a Qualtrics survey?

HI @mrfishe2,

 

Do you want to send an email to the customer when a Date column is filled with value in a list?

 

If yes, you could consider using the SharePoint trigger When an item is created or modified, then the Office 365 Outlook action Send an email.

 

In the email body, insert a URL to the survey, and make sure enable Yes for the Is HTML field. The URL to the survey could be configured as:

<a href=”the link to the survey”> click here go to the survey</a>

 

Please take a try with it and feel free post back if you need more help.

 

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
firstImage

Microsoft Flow Online Conference

Join us for a FULL day of FREE Microsoft Flow Sessions from some of the best minds in the industry!

firstImage

Watch Sessions On Demand!

Continue your learning in our online communities.

Power Platform 2019 Release Wave 2 Plan

Power Platform 2019 Release Wave 2 Plan

Features releasing from October 2019 through March 2020

thirdimage

Flow Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

thirdImage

New Flow Community Board!

Check out the new Microsoft Flow Community Blog Topic Suggestion board!

fifthimage

Microsoft Learn

Learn how to build the business apps that you need

sixthImage

Power Platform World Tour

Find out where you can attend!

seventhimage

Webinars & Video Gallery

Watch & learn from the Flow Community Video Gallery!

Top Kudoed Authors
Users Online
Currently online: 43 members 3,931 guests
Please welcome our newest community members: