Hello trying to setup an auto email to send "when a new email arrives"
- but have it only happen once a day no matter how many times they reply back or send emails.
Let me know if anyone has any solutions to this.
Hi there - So... a couple of questions:
Let us know.
So more details - ITs an out of office auto reply email.
So the situation is someone emails in with a problem - if its out of office it will send once that day but they can have a conversation back and forth without it sending again. however the main problem is there are clients who will use that same email thread to ask about another problem, for example a week later.
It is a group email for a specific team.
It sends an Auto-reply out of office message.
Thanks any help is appreciated !
Ok, thank you. Would a normal Out of Office auto-reply from within Outlook not work, then? Or are you looking to intentionally start an entirely new thread with the hope of mitigating the 'week later new ticket' stuff?
If you think the Out of Office might work, here is a write-up on setting that up in a group mailbox. If that won't work, we'll keep digging into this. Keep at it 🙂
If I understand correctly, we will need to keep track of each email thread, and know if we've sent an out-of-office on that particular day.
When I asked if we were looking for any kind of email, I meant coming in. I'm trying to minimize the traffic and only focus on the necessary emails.
So, getting started:
Unless anyone else has a better idea, I envision something where when the Out of Office flag is set (we'll figure that out later), emails coming in will get logged into a table somewhere, and IF the thread is new, OR if the thread is already in there but it's a different day AND the OOO is still on, THEN send the Out of Office email.
Does that sound like it will suit your scenario?
Going back to your OP, it seems like the out-of-the-box Out-of-Office does everything you need it to, except resolve this part: "the main problem is there are clients who will use that same email thread to ask about another problem, for example a week later." - Moving their interface for the tickets to a Form or a Portal, for example, and then having the emails on the back-end, might alleviate some of this, as well. Something to consider, if you haven't already.
Another option might be to strip the group address off of the email once the 'ticket' is created.
Keep us posted.