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BoyDrijvers
Frequent Visitor

reply to Email (V3) Makes different ConversationID

Hello,

 

i'm trying build a Ticketing system with the tickets that come in by Email in a Sharedmailbox are based on ConversationID.
so same ConversationID = same Ticket.
but within my automatically response flow; if i reply on message by MessageID from a shared mailbox using logicapps function "reply to Email (V3)" the email that is send has a different ConversationID then the ConversationID of the message i reply to.

if i reply manually from out the outlook APP the CoversationID stays the same. 

Correct me if i am wrong but this should be the same ConversationID in my opinion.

or am i looking at this totally wrong. 

 

Hope someone can help me out.  if any more info is needed let me know.


Kind regards,

Boy Drijvers

2 REPLIES 2
v-xiaochen-msft
Community Support
Community Support

Hi @BoyDrijvers ,

 

I think the conversation id of all replies to the same email may not be the same.

Please see this post.

https://stackoverflow.com/questions/14823129/how-to-get-universal-outlook-mailitem-conversationid-fo... 

 

In addition, I suggest you post the question to the Outlook forum.

 

Best Regards,

Wearsky

 

BoyDrijvers
Frequent Visitor

Thanks for your response @v-xiaochen-msft i looked into and this doesn't clarify the different way of handeling ConversationID between reply with Outlook App and Reply within Logicapp / Power Automate. 

 

Reply within  Logicapp / Power automate copies the Text of the converstation into a new email and sends this. 
this starts a new Conversation. instead of replying.

i don't this is more a LogicApp / Power Automate issue then outlook. imo 

Kind Regards,
Boy Drijvers 

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