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Frequent Visitor

reply to Email (V3) Makes different ConversationID



i'm trying build a Ticketing system with the tickets that come in by Email in a Sharedmailbox are based on ConversationID.
so same ConversationID = same Ticket.
but within my automatically response flow; if i reply on message by MessageID from a shared mailbox using logicapps function "reply to Email (V3)" the email that is send has a different ConversationID then the ConversationID of the message i reply to.

if i reply manually from out the outlook APP the CoversationID stays the same. 

Correct me if i am wrong but this should be the same ConversationID in my opinion.

or am i looking at this totally wrong. 


Hope someone can help me out.  if any more info is needed let me know.

Kind regards,

Boy Drijvers

Community Support
Community Support

Hi @BoyDrijvers ,


I think the conversation id of all replies to the same email may not be the same.

Please see this post. 


In addition, I suggest you post the question to the Outlook forum.


Best Regards,



Frequent Visitor

Thanks for your response @v-xiaochen-msft i looked into and this doesn't clarify the different way of handeling ConversationID between reply with Outlook App and Reply within Logicapp / Power Automate. 


Reply within  Logicapp / Power automate copies the Text of the converstation into a new email and sends this. 
this starts a new Conversation. instead of replying.

i don't this is more a LogicApp / Power Automate issue then outlook. imo 

Kind Regards,
Boy Drijvers 

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