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Helper II
Helper II

send an email when a flow fails

Hi,

 

I have a flow that gets data from emails, creates a CRM records then sends an email with the details of the new record.

 

Occasionally, the flow fails for some reason or another, and I don't have an way to capture that data other than to sift through hundreds of emails.

 

I would like to set up a condition that if the flow fails an email is sent with all the original data, and that would go with the current one that if the flow succeeds will send an email with the details of the new record

 

Can anyone suggest how I may achieve this?

 

TIA

A

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Super User III
Super User III

Re: send an email when a flow fails

@AngeloA 

Take a look at "Run after" settings on the actions in your Flow.  You can configure an action to run only of the action immediately preceding it failed.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

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Community Support
Community Support

Re: send an email when a flow fails

Hi @AngeloA ,

 

Could you please share a screenshot of the configuration of your flow?

As @ScottShearer  said, you could only take a try with the run after action.

However, the run after would only check if an action is run failed, if you have many action in your flow, you should add multiple run after to all the actions in your flow so once an action is failed in the flow, the notification email would be sent.

1.png2.png

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Highlighted
Super User III
Super User III

Re: send an email when a flow fails

@AngeloA 

Take a look at "Run after" settings on the actions in your Flow.  You can configure an action to run only of the action immediately preceding it failed.

 

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott

View solution in original post

Highlighted
Community Support
Community Support

Re: send an email when a flow fails

Hi @AngeloA ,

 

Could you please share a screenshot of the configuration of your flow?

As @ScottShearer  said, you could only take a try with the run after action.

However, the run after would only check if an action is run failed, if you have many action in your flow, you should add multiple run after to all the actions in your flow so once an action is failed in the flow, the notification email would be sent.

1.png2.png

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Highlighted
Helper II
Helper II

Re: send an email when a flow fails

Thanks @v-alzhan-msft very helpful!
Highlighted
Helper II
Helper II

Re: send an email when a flow fails

thanks @ScottShearer

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