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Helper V
Helper V

shared email

All,

 

So there is the trigger "When a new email arrives in a shared mailbox (V2)" however at the very top of this trigger is "Original Mailbox Address".

So my company has a general "info" address at our domain which I assume I have to enter in the "Original Mailbox Address". every time I try this it does not allow me to add it. 

If I can get this to work then I can check if an email comes in from the contact form on the website and then send this to my own mailbox so I do not miss these important emails.

Any idea why this is not working for me.

 

Regards

Andrew

 

 

9 REPLIES 9
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Microsoft
Microsoft

Hi @WDRC 

 

Are you 100% sure that this "info" address is a shared mailbox? Otherwise, the action won't accept the account.

 

Best Regards,

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@chsanche,

 

I have checked everything and it is shared email as will be seen via the DM I will send you later on today.

Hopefully, you once we have determined the issue we can put up a solution here.

Regards

 

Andrew

 

 

 

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Impactful Individual
Impactful Individual

Hi @WDRC, please check if you have send as/send on behalf of right to the shared mailbox.

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@VictorIvanidze 

 

So I think I have this set right, but it is still not taking the information into the Original Email Field

 

WDRC_0-1602063399656.png

I know flow can be hard but surely something like this should work out the box.

 

Andrew

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Impactful Individual
Impactful Individual

Please don't use both "send as" and "send on behalf of" rights simultaneously. Or first or second.

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In addition: @WDRC , try to run outlook and check if you can send as this shared mailbox.

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@VictorIvanidze 

Changed the permissions I have used one and three.  Tested in outlook and all that works fine with the send on behalf of.  I have tried the info address in the trigger and still cannot get it to accept it.   This trigger does not work for me. 

 

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Impactful Individual
Impactful Individual

Could you show your flow?

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@VictorIvanidze 

 

I have undertaken a test in one tenant that has a shared email address and found out that it worked, I think my business tenant has a few issues and needs moving to one that is either up to date but that is another issue.

 

 

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