This bug still exists even though a previous topic has it incorrectly marked 'solved'.
++ I am using Power Virtual Agents (web), published to Teams.
PVA chatbots are designed to receive plain text user input. The expected behavior is for PVA to strip away any 'behind the scenes' formatting and only pass plain text.
Expecting the customer to manually strip hidden formatting by copy/pasting into a notepad is not an acceptable workaround. This is terrible UX and could not be realistically communicated to the average end user.
This is a bug and needs to be addressed by Microsoft.
Example:
I highlight and copy the text 'REQ693205' from a Teams message I sent earlier:
I then paste this text "REQ693205' into teams and send the message to the chatbot:
And even though it appears to have no formatting, the user response is saved as '\r\n\n\r\nREQ693205\n\n'
This also gets passed onto Power Automate and in my case breaks the flow as it is expecting "REQ693205"
This is frustrating for both developers and end-users and is negatively impacting customer satisfaction and adoption.
This is unexpected, undocumented behavior that needs to be acknowledged as a bug so it can be fixed ASAP.
Thank you.
Hi @tim_w ,
Thanks for your feedback! 🙂
You can do a workaround replacing \r\n and \n\n values into the workflow (Power Automate).
Follow below some posts that can help you:
- Solved: Replace Newline in Flow Expression - Power Platform Community (microsoft.com)
- Solved: Split at \r\n\r\n - Power Platform Community (microsoft.com)
Thanks @renatoromao for your response! I appreciate your help but I must emphasize that this is not an acceptable solution. It is not realistic to rely on a Power Automate function to correct each and every message that could possibly be copy/pasted. This would add substantial development overhead... so much that it negates much of the value gained by using PVA in the first place. The only way to guarantee consistent behavior is to correct the underlying bug.
Maybe try adding the following step(s) to your Power Automate flow to convert the PVA Input(s) to Plain Text
https://docs.microsoft.com/en-us/connectors/conversionservice/
Simply put the PVA Input required in this:
Note this is a (preview) feature but seems to do the trick.
Cheers
Fantastic workaround, thank you! This should hold me over until the bug is fixed.
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@tim_w wrote:This bug still exists even though a previous topic has it incorrectly marked 'solved'.
++ I am using Power Virtual Agents (web), published to Teams.
PVA chatbots are designed to receive plain text user input. The expected behavior is for PVA to strip away any 'behind the scenes' formatting and only pass plain text.
Expecting the customer to manually strip hidden formatting by copy/pasting into a notepad is not an acceptable workaround. This is terrible UX and could not be realistically communicated to the average end user.
This is a bug and needs to be addressed by Microsoft.
Example:
I highlight and copy the text 'REQ693205' from a Teams message I sent earlier:
I then paste this text "REQ693205' into teams and send the message to the chatbot:
And even though it appears to have no formatting, the user response is saved as '\r\n\n\r\nREQ693205\n\n'
This also gets passed onto Power Automate and in my case breaks the flow as it is expecting "REQ693205"
This is frustrating for both developers and end-users and is negatively impacting customer satisfaction and adoption.
This is unexpected, undocumented behavior that needs to be acknowledged as a bug so it can be fixed ASAP.
Thank you.
Episode Seven of Power Platform Connections sees David Warner and Hugo Bernier talk to Microsoft MVP Dian Taylor, alongside the latest news, product reviews, and community blogs. Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show! Show schedule in this episode: 0:00 Cold Open 00:30 Show Intro 01:02 Dian Taylor Interview 18:03 Blogs & Articles 26:55 Outro & Bloopers Check out the blogs and articles featured in this week’s episode: https://francomusso.com/create-a-drag-and-drop-experience-to-upload-case-attachments @crmbizcoach https://www.youtube.com/watch?v=G3522H834Ro/ @pranavkhuranauk https://github.com/pnp/powerapps-designtoolkit/tree/main/materialdesign%20components @MMe2K https://2die4it.com/2023/03/27/populate-a-dynamic-microsoft-word-template-in-power-automate-flow/ @StefanS365 https://d365goddess.com/viva-sales-administrator-settings/ @D365Goddess https://marketplace.visualstudio.com/items?itemName=megel.mme2k-powerapps-helper#Visualize_Dataverse... @MMe2K Action requested: Feel free to provide feedback on how we can make our community more inclusive and diverse. This episode premiered live on our YouTube at 12pm PST on Thursday 30th March 2023. Video series available at Power Platform Community YouTube channel. Upcoming events: Business Applications Launch – April 4th – Free and Virtual! M365 Conference - May 1-5th - Las Vegas Power Apps Developers Summit – May 19-20th - London European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas Join our Communities: Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions.
Super Users – 2023 Season 1 We are excited to kick off the Power Users Super User Program for 2023 - Season 1. The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts. Super User Season 1 | Contributions July 1, 2022 – December 31, 2022 Super User Season 2 | Contributions January 1, 2023 – June 30, 2023 Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile. Power Apps Power Automate Power Virtual Agents Power Pages Pstork1* Pstork1* Pstork1* OliverRodrigues BCBuizer Expiscornovus* Expiscornovus* ragavanrajan AhmedSalih grantjenkins renatoromao Mira_Ghaly* Mira_Ghaly* Sundeep_Malik* Sundeep_Malik* SudeepGhatakNZ* SudeepGhatakNZ* StretchFredrik* StretchFredrik* 365-Assist* 365-Assist* cha_cha ekarim2020 timl Hardesh15 iAm_ManCat annajhaveri SebS Rhiassuring LaurensM abm TheRobRush Ankesh_49 WiZey lbendlin Nogueira1306 Kaif_Siddique victorcp RobElliott dpoggemann srduval SBax CFernandes Roverandom schwibach Akser CraigStewart PowerRanger MichaelAnnis subsguts David_MA EricRegnier edgonzales zmansuri GeorgiosG ChrisPiasecki ryule AmDev fchopo phipps0218 tom_riha theapurva takolota Akash17 momlo BCLS776 Shuvam-rpa rampprakash ScottShearer Rusk ChristianAbata cchannon Koen5 a33ik Heartholme AaronKnox okeks Matren David_MA Alex_10 Jeff_Thorpe poweractivate Ramole DianaBirkelbach DavidZoon AJ_Z PriyankaGeethik BrianS StalinPonnusamy HamidBee CNT Anonymous_Hippo Anchov KeithAtherton alaabitar Tolu_Victor KRider sperry1625 IPC_ahaas zuurg rubin_boer cwebb365 Dorrinda G1124 Gabibalaban Manan-Malhotra jcfDaniel WarrenBelz Waegemma drrickryp GuidoPreite If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances. Once they are received the list will be updated.
We are excited to share the ‘Power Platform Communities Front Door’ experience with you! Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well. Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities. Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform. Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.
Today, we are excited to unveil new features within Power Platform that incorporate next-generation AI, in including conversation boosters with Power Virtual Agents and AI Builder introducing a create text with GPT model. These features bring both a new way for developers to solve business problems and a new way for end-users to leverage AI in the flow of their work to be more productive. This is a glimpse of what’s to come as we continue to ramp up our investment in AI across Power Platform. We recognize the significance of both AI and low code for organizations and the benefits these technologies in union can have for all developers: a more intuitive, iterative experience for citizen developers and accelerated development for professional developers. We announced AI Builder 4 years ago as the first AI capability in Power Platform, followed by Power Apps Ideas 18 months ago, which was the first infusion of generative AI in a commercially- available product. And we have continued to invest, with the addition of express design in Power Apps, and description to flow in Power Automate late last year. Today, we’re taking another big step forward in this journey with the launch of next-generation AI features for Power Virtual Agents and AI Builder, enabled by Azure Open AI service. New! – Conversation booster in Microsoft Power Virtual Agents New! – Create text with GPT model in AI Builder AI Builder create text with GPT model Read the full Product blog here: https://aka.ms/PP-GPT **Tips & tricks for using the Power Virtual Agents Boost Conversational Coverage Preview: Solved: Tips & tricks for using the Power Virtual Agents B... - Power Platform Community (microsoft.com)
We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida. Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more. Register today: https://www.powerplatformconf.com/
Following our recent release of Conversation Boosters for PVA, today we’re excited to go further and announce Copilot for Power Virtual Agents! With Copilot, using the power of Azure Open AI, you simply describe what you would like your bot to, using natural language, and Copilot will build an entire PVA topic - ready to use in seconds! What can the new Copilot in Power Virtual Agents do? CREATE entire topic from scratch with a simple description. REFINE content in an existing topic, such as asking for additional questions to be added or updating existing nodes (example: providing message variations). SUMMARIZE information collected from a user with adaptive cards. ITERATE over just part of a dialog with specific node selection. Try Copilot in Power Virtual Agents now: https://aka.ms/tryPVA Learn more in the full blog post: https://aka.ms/GPT-PP
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