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IgnacioV
Helper II
Helper II

Change icon problems

Yesterday I changed the icon but it only impacted the mobile version of the bot, in the teams desktop version it has not been modified yet. Does anyone know any solution?

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @IgnacioV ,

 

Did you publish your bot? (Bot >> Publish left menu)

Did you try to restart your Teams Desktop app?

My suggestion:

- Open the MS Teams app

- Sign out

- Quit 

- Sign in 

- Open the bot 

If it is not working yet, send the "start over" message and repeat the process above.

IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/ 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

2 REPLIES 2
renatoromao
Super User
Super User

Hi @IgnacioV ,

 

Did you publish your bot? (Bot >> Publish left menu)

Did you try to restart your Teams Desktop app?

My suggestion:

- Open the MS Teams app

- Sign out

- Quit 

- Sign in 

- Open the bot 

If it is not working yet, send the "start over" message and repeat the process above.

IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/ 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks for the answer, I tried everything you named and it didn't work, after 48 hours I could see the icon update, however my colleagues still couldn't see the icon updates. I am going to start a case with the support, thank you very much

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