cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
IgnacioV
Helper II
Helper II

Change icon problems

Yesterday I changed the icon but it only impacted the mobile version of the bot, in the teams desktop version it has not been modified yet. Does anyone know any solution?

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @IgnacioV ,

 

Did you publish your bot? (Bot >> Publish left menu)

Did you try to restart your Teams Desktop app?

My suggestion:

- Open the MS Teams app

- Sign out

- Quit 

- Sign in 

- Open the bot 

If it is not working yet, send the "start over" message and repeat the process above.

IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/ 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

2 REPLIES 2
renatoromao
Super User
Super User

Hi @IgnacioV ,

 

Did you publish your bot? (Bot >> Publish left menu)

Did you try to restart your Teams Desktop app?

My suggestion:

- Open the MS Teams app

- Sign out

- Quit 

- Sign in 

- Open the bot 

If it is not working yet, send the "start over" message and repeat the process above.

IF it is not working, raise a ticket from the MS team: http://powervirtualagents.microsoft.com/en-us/support/ 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks for the answer, I tried everything you named and it didn't work, after 48 hours I could see the icon update, however my colleagues still couldn't see the icon updates. I am going to start a case with the support, thank you very much

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Carousel_PP_768x460_Wave2 (1).png

2022 Release Wave 2 Plan

Power Platform release plan for the 2022 release wave 2 describes all new features releasing from October 2022 through March 2023.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

365 EduCon 768x460.png

Microsoft 365 EduCon

Join us for two optional days of workshops and a 3-day conference, you can choose from over 130 sessions in multiple tracks and 25 workshops.

Top Solution Authors
Users online (5,199)