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paulomaria
New Member

Changing a default Topic's Text

When something is written that the bot cannot find, the following message appears:

 

"Cannot find a related topic. Rephrase and try again."

 

Can I change this message?

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @paulomaria ,

 

Take a look at System fallback: Use a system fallback topic in Microsoft Teams - Power Virtual Agents | Microsoft Docs

 

During a conversation, a Power Virtual Agents bot triggers the appropriate topic based on the user's input. If the bot can't determine the user's intent, it prompts the user again. After two prompts, the bot escalates to a live agent through the system Escalate topic.

In some scenarios, you might want to customize how the bot behaves when user input doesn't trigger any topic. For example, you can build a catchall topic to capture unrecognized user intent, or use a topic to call back-end systems or route to existing services.

 

Let me know if you have any question.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

2 REPLIES 2
renatoromao
Super User
Super User

Hi @paulomaria ,

 

Take a look at System fallback: Use a system fallback topic in Microsoft Teams - Power Virtual Agents | Microsoft Docs

 

During a conversation, a Power Virtual Agents bot triggers the appropriate topic based on the user's input. If the bot can't determine the user's intent, it prompts the user again. After two prompts, the bot escalates to a live agent through the system Escalate topic.

In some scenarios, you might want to customize how the bot behaves when user input doesn't trigger any topic. For example, you can build a catchall topic to capture unrecognized user intent, or use a topic to call back-end systems or route to existing services.

 

Let me know if you have any question.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks @renatoromao. I follow your advice and at this moment, solved my problem. Thanks

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