cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Conversation Transcript

Hi PVA Community,

 

I am building PVA Chatbot in Teams. Is there a way that I can retrieve the conversation transcript?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @Anonymous ,

 

If you are using PVA for Teams, you will able to get conversation transcript only using the Analytics panel (you need to be a Team owner): https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-sessions-teams/?WT.mc_id=BA-MVP-5003806

 

But, if you have a privilege/license or developing bots using PVA for Web, you can get using the Power Apps portal: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions#view-and-export-bot-conversation-transcripts-from-the-power-apps-portal/?WT.mc_id=BA-MVP-5003806 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

6 REPLIES 6
renatoromao
Super User
Super User

Hi @Anonymous ,

 

If you are using PVA for Teams, you will able to get conversation transcript only using the Analytics panel (you need to be a Team owner): https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-sessions-teams/?WT.mc_id=BA-MVP-5003806

 

But, if you have a privilege/license or developing bots using PVA for Web, you can get using the Power Apps portal: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions#view-and-export-bot-conversation-transcripts-from-the-power-apps-portal/?WT.mc_id=BA-MVP-5003806 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

---ETA: I was able to download the sessions, it just gives no indication when clicking that anything is happening.  I checked in my downloads folder and they are in there!--

 

I'm unable to click on the sessions at all, and I'm team owner for the team under which i've created the bot. Just wondering if the original poster was able to successfully retrieve the sessions. A colleague of mine making a bot in the web version was able to do so successfully.  

 

renatoromao
Super User
Super User

Hi @Skotko ,

 

If you no longer have access to your environment, you'll need to create a support request in the Power Platform admin center.

Download chatbot sessions in Microsoft Teams - Power Virtual Agents | Microsoft Docs


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

Ended up that clicking on the link puts the csv file in your downloads folder, but there is no indication anything happens.  On the web version I believe it auto-opens the csv file so you can see that something happened.  Just a heads up for Teams users!

renatoromao
Super User
Super User

Thanks for your feedback!

I will send to Microsoft team.

@Skotko 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
ali7
New Member

hi

Helpful resources

Announcements
V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

PVA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

R2 (Green) 768 x 460px.png

Microsoft Dynamics 365 & Power Platform User Professionals

DynamicsCon is a FREE, 4 half-day virtual learning experience for 11,000+ Microsoft Business Application users and professionals.

Top Solution Authors
Users online (2,156)