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sama0018
Helper I
Helper I

Conversation Transcript

Hi PVA Community,

 

I am building PVA Chatbot in Teams. Is there a way that I can retrieve the conversation transcript?

 

 

1 ACCEPTED SOLUTION

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renatoromao
Super User
Super User

Hi @sama0018 ,

 

If you are using PVA for Teams, you will able to get conversation transcript only using the Analytics panel (you need to be a Team owner): https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-sessions-teams/?WT.mc_id=BA-MV...

 

But, if you have a privilege/license or developing bots using PVA for Web, you can get using the Power Apps portal: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions#view-and-export-bot-convers... 


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

6 REPLIES 6
renatoromao
Super User
Super User

Hi @sama0018 ,

 

If you are using PVA for Teams, you will able to get conversation transcript only using the Analytics panel (you need to be a Team owner): https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-sessions-teams/?WT.mc_id=BA-MV...

 

But, if you have a privilege/license or developing bots using PVA for Web, you can get using the Power Apps portal: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions#view-and-export-bot-convers... 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

---ETA: I was able to download the sessions, it just gives no indication when clicking that anything is happening.  I checked in my downloads folder and they are in there!--

 

I'm unable to click on the sessions at all, and I'm team owner for the team under which i've created the bot. Just wondering if the original poster was able to successfully retrieve the sessions. A colleague of mine making a bot in the web version was able to do so successfully.  

 

renatoromao
Super User
Super User

Hi @Skotko ,

 

If you no longer have access to your environment, you'll need to create a support request in the Power Platform admin center.

Download chatbot sessions in Microsoft Teams - Power Virtual Agents | Microsoft Docs


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

Ended up that clicking on the link puts the csv file in your downloads folder, but there is no indication anything happens.  On the web version I believe it auto-opens the csv file so you can see that something happened.  Just a heads up for Teams users!

renatoromao
Super User
Super User

Thanks for your feedback!

I will send to Microsoft team.

@Skotko 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português
ali7
New Member

hi

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