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sany98
Helper I
Helper I

Flow stuck at start and wait for approval

Hi


I have created an approval flow in PVA for Teams and it has worked flawlessly. Now the flow is stuck on Start and wait for approval at running. I have not changed anything in the flow and as I said it has worked flawlessly for several weeks.

 

Kind regards

 

sany98_0-1612252498378.png

 

7 REPLIES 7
Jcook
Super User
Super User

Hello @sany98 

 

This flow is waiting for the approval outcome, it won’t proceed until the approval has been actioned.


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sany98
Helper I
Helper I

Hi @Jcook 

 

The problem is that request does not go to the manager for approval and therefore can not be processed. Before, when everything worked, the request was sent to the manager, but now nothing is sent because Start And Wait For Approval is stuck att running. I have not changed anything, everything is as it was when the flow worked.

Hi @sany98 

 

The start and wait action will show as running until the Approval is approved, or declined.


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Jcook
Super User
Super User

Hi @sany98 

 

Could you get the manager to check the Teams Approvals app?

 

If the approval is there and not showing anywhere else. This might be a bug, let me know your findings,

 

thank you!


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@Jcook 

I think it's a bug. Approval does not go to teams app or email. When the flow worked, the manager received approval both by email and in the teams app. I have tested with both my and the managers email address in the Start and wait for approval. I have also tried to build a new simple approval flow and the result is the same, stuck at Start and wait for approval.

renatoromao
Super User
Super User

Hi @sany98 ,

 

Microsoft identifies yesterday that is a bug with other clients, but they said that the issue is now mitigated in all regions.

Can you validate it again, please?


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Power Virtual Agents course (+2.650 students) : English | Português
sany98
Helper I
Helper I

@renatoromao 

I have tested but the problem remains.

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