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fredd589
Regular Visitor

SSO and handoff in Teams

Looking for a bit of help as been battling with this all afternoon! I've built a bot in PVA, and also have a Dynamic 365 Omnichannel for agent handoff.

 

I can deploy the bot to Teams using PVA but when asking to speak to someone I get a message saying this is not supported, I got around this by creating a workflow and a channel in the Omnichannel admin centre - and used App Studio to change the bot to the ID from Omnichannel.

 

However, although agent handoff now works in Teams, SSO does not. I have checked the AAD App ID and it's correct, along with the Single-Sign-On settings in 'Domains and permissions'. 

 

Has anyone tried to do this before and succeeded? The end goal is to have SSO and agent hand off working on Teams.

 

 

Many thanks!

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