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Wesso
Helper I
Helper I

User's response to question is being used as the value for following question

So in a topic, I have two questions that are multiple choice, for example:

Q1. Which device are you using at work?

  • Desktop
  • Mobile
  • Tablet

Q2. Which device are you using at home?

  • Desktop
  • Mobile
  • iPad

Now, if the bot asks Q1 and the user answers Tablet, then the bot will ask Q2.

If the bot asks Q1 and the user answers Desktop or Mobile, the bot will not ask Q2 however Q2's answer (variable) is the same as Q1's answer. 

 

It seems like, if the user selects a multiple choice selection that happens to a value for the next question's multiple selection choice, the bot just uses the same value and skips that question entirely. 

 

Not sure if this is a bug, or there's something wrong with my design.

 

I have tried creating two different entities and then in the Question using those entities... same result. 

I have tried introducing a question in the middle (e.g. Confirm Selection: [var: workSelection] as a boolean) and with this, it still uses the same value if Q2 has that value in the multiple selection. 

 

I've attached a screen shot of my actual questions. This issue occurs if the user selects 'email' and 'sms' for the question about the Source (which is Q1).

 

Q1. What is the source?

utmSource.png

 

 

Q2. What is the medium?

utmMedium.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @Wesso ,

 

It's normal behavior because the PVA bots have AI capabilities to recognize the answers within the phrase.

Try to click on the ellipses on your Q1 and Q2 questions, remove the skip question and select the option to ask every time.

 

Let me know if it was solved for you.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

3 REPLIES 3
renatoromao
Super User
Super User

Hi @Wesso ,

 

It's normal behavior because the PVA bots have AI capabilities to recognize the answers within the phrase.

Try to click on the ellipses on your Q1 and Q2 questions, remove the skip question and select the option to ask every time.

 

Let me know if it was solved for you.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Ah you sure are a super user! Thank you for the solution and explaining why it's behaving that way!

When I saw 'skip question' I thought that selection was to skip this question, which I was a bit confused because I can't think of a use case to skip question (apart from there's an issue with this question and we need to take if offline without deleting it). Now that I clicked on 'skip question' I can see a menu pop-up which has 'ask every time'!

 

Thank you again. You're a champ!

renatoromao
Super User
Super User

Great!!! 🙂

Count on me whenever you want.

@Wesso 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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