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Ilona_Maz
Advocate II
Advocate II

Who can access a chatbot in MS Teams?

Hello to everyone,

 

I have a very basic question. I have built a chatbot for a team in MS Teams. Can members of the team still chat with the chatbot

without having Power Virtual Agents installed in MS Teams?

 

For some members, the app doesn't appear in the app store and I am supposing it is because they do not have PVA installed in  MS Teams.

 

Thank you in advance,

 

llona

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

@Ilona_Maz ,

 

By default, all members of your team will have access to this bot as a user.

Also, there is a recommendation from Microsoft that is:

 

"If your app doesn't appear in the Built by your colleagues section, your Teams app might be caching information.

Try signing out and back in again (if you're using the desktop app) or refreshing your browser (if you're using the web app of Teams)."

 

And make sure that your bot has been published.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

3 REPLIES 3
renatoromao
Super User
Super User

Hi @Ilona_Maz ,

 

You can use the documentation below to do it:

 

Install the bot

Only users who can access the bot can use the installation link to install the bot. You can share the bot to give user access to the chat with the bot.

See more: Publish your chatbot with the Power Virtual Agents app in Microsoft Teams - Power Virtual Agents | M...

 

Show to teammates and shared users

Only teammates or shared users can find and install the bot in the Microsoft Teams app store Built by your colleague section. The bot will not show for everyone in the organization even if it is configured to allow everyone to use the bot. To show the bot to the organization, submit the bot for admin's approval to show in Microsoft Teams app store Built by your org section.

See more: Publish your chatbot with the Power Virtual Agents app in Microsoft Teams - Power Virtual Agents | M...

 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks for your reply.

 

I have seen the documentation multiple times, but it doesn't really answer my question.

renatoromao
Super User
Super User

@Ilona_Maz ,

 

By default, all members of your team will have access to this bot as a user.

Also, there is a recommendation from Microsoft that is:

 

"If your app doesn't appear in the Built by your colleagues section, your Teams app might be caching information.

Try signing out and back in again (if you're using the desktop app) or refreshing your browser (if you're using the web app of Teams)."

 

And make sure that your bot has been published.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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