cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mkmk2
Frequent Visitor

chat session and session

Hi

I am confused about "session" below.

what is the difference between chat session and session?

Licensing Guide says Teams's session is unlimited  and the table below says 10 per user every 24hrs.

(by the way, what does the 10 sessions per user mean? )

Power Virtual Agents subscription limits 

POWER VIRTUAL AGENTS SUBSCRIPTION LIMITS Feature Standard subscription Teams (select Microsoft 365 subscriptions)
SessionsN/A10 per user every 24 hours across all bots in a tenant1
Power Platform requests230,000 every 24 hours32,000 every 24 hours
1 ACCEPTED SOLUTION

Accepted Solutions
Jcook
Super User III
Super User III

Hi @mkmk2 


Billed session definition:
A billed session is an interaction between the user and the bot and represents one unit of consumption. The billed session begins when a user topic is triggered and ends when one of these conditions is met—either: The user's questions are answered; or the conversation exceeds 60 minutes or 100 turns*. There is no end user experience impact when exceeding 60 minutes or 100 turns; this simply counts as another billed session for reporting purposes.
*A turn is defined as one exchange between user and the bot (i.e. user sends a message to the bot and bot responds or vice versa). One billed session usually contains multiple turns.

 

What it means by 10 per user:

If you have 10 users who are licensed by teams license. Then the amount of sessions per 24 hours for all your users combined is 10 * 10 = 100.

 

Most organizations have many users licensed by teams, you most likely will never come close to the amount of sessions per 24 hours.

 


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

1 REPLY 1
Jcook
Super User III
Super User III

Hi @mkmk2 


Billed session definition:
A billed session is an interaction between the user and the bot and represents one unit of consumption. The billed session begins when a user topic is triggered and ends when one of these conditions is met—either: The user's questions are answered; or the conversation exceeds 60 minutes or 100 turns*. There is no end user experience impact when exceeding 60 minutes or 100 turns; this simply counts as another billed session for reporting purposes.
*A turn is defined as one exchange between user and the bot (i.e. user sends a message to the bot and bot responds or vice versa). One billed session usually contains multiple turns.

 

What it means by 10 per user:

If you have 10 users who are licensed by teams license. Then the amount of sessions per 24 hours for all your users combined is 10 * 10 = 100.

 

Most organizations have many users licensed by teams, you most likely will never come close to the amount of sessions per 24 hours.

 


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

Helpful resources

Announcements
V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

PVA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

PowerPlatform 768x460.png

Microsoft Learn

Check out our new Discover Your Career Path blog post series and get all the details.

Top Solution Authors
Users online (2,344)