cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
indhaa
Post Patron
Post Patron

transfer to agent

hi,

 

I created my bot on Microsoft Teams. In my bot I want in case user want to talk to an agent, that they can request for it . I want to know is it possible to set for the Technician to join the chat conversation instead of leaving a message on Team channel.

 

Also I'm able to leave a message on Team using Power automate. But I'm unable to post it with the user name. Instead it is posting by the bot owner name. Anyone have an idea why this is. How to set this correctly for office365 user

 

 

1 REPLY 1
renatoromao
Super User
Super User

Hi @indhaa ,

 

1- Transfer to agent using Microsoft Teams is not possible yet, but I already created an idea inside the community maybe on the next year will be available.

https://aka.ms/pva/community/ideas

 

2- Regarding your posting message inside the Teams using Power Automate, all workflows are running  using the Workflow Administrator context. To use the user context, you need to wait until January/February 2021, will launch a feature that you can do it.

https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave2/power-virtual-agents/run-conn...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

Helpful resources

Announcements
MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

March Update

Welcome to the User Group Private Preview

Check out new user group experience and if you are a leader please create your group

secondImage

Are Your Ready?

Test your skills now with the Cloud Skill Challenge.

Top Solution Authors
Top Kudoed Authors
Users online (52,748)