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Microsoft michowl
Microsoft

CRM Service Case Number not available

The CRM Service Case entity contains a field called "ticketnumber" which contains a human-friendly version of the Case ID. I'd like to be able to show this in my CRM PowerApp, but the field does not show up in the field selector on the details page.

3 REPLIES 3
Community Support Team
Community Support Team

Re: CRM Service Case Number not available

Hi Michowl,

 

I have seen this article about Dynamics 365 Incident(Case) entities. In this article, we know that in Microsoft Dynamics 365, an incident is referred to as a case. The article link is:

https://msdn.microsoft.com/en-us/library/gg328291.aspx

 

And in the app created from Dynamics 365 Case entity, I find out a field called “incidientid”. Please try to use this field to see if it works for you.

6.PNG

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Microsoft michowl
Microsoft

Re: CRM Service Case Number not available

The various ID fields are GUIDs
TicketNumber is specifically a human readable string in the form of something like CAS-12345-ABC123
Community Support Team
Community Support Team

Re: CRM Service Case Number not available

Hi Michowl,

 

I see what you mean. You just want to show TicketNumber on Display Form like CAS-12345-ABC123. Seems that there is no field can be used to show this number.

 

I will collect and report this issue on my side.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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