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Anonymous
Not applicable

Cannot restore app version because it will not load my previous versions.

The current version of my app keeps crashing before I can even delete the problematic section of the app so I want to restore a previous version of my app. 

1. I open PowerApps studio and select "File" --> "Save"

2. I select the "See all versions" button.

3. Edge opens to the App Versions screen, but I get this cryptic error.

"There was an issue encounted for 'powerappsfe-prod-unitedstates.trafficmanager.net'; Cannot fulfill the request"

 

1.PNG

I can view the Versions of other Apps, but for some reason, the app I am working on will not allow me to view my versions.

This is a large App with 25-30 screens. It has approximately 500 versions. I need to be able to rollback my previous backup.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Cannot restore app version because it will not load my previous versions.

Hi apric442,

 

Please try to restore your app versions on your side. A fix has been applied and I guess that it should be working now.


Please let me know your current situation.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
Community Support Team
Community Support Team

Re: Cannot restore app version because it will not load my previous versions.

Hi apric442,

 

I am following this documentation about “Restore an app to a previous version”, seems that I don’t get any error messages when I restore an app to a previous version, I am also running on Edge.
https://powerapps.microsoft.com/en-us/tutorials/restore-an-app/

 

Not sure if it is an issue related to the app size. Do you have a small sized app? Could you try to restore a small sized app to see if you would get the same message?


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Re: Cannot restore app version because it will not load my previous versions.

I have used Edge and Chrome. Neither allow me to restore the app.

 

I can restore smaller sized apps using that documentation.

 

I believe that the problem is that I have too many versions or my app is too large. I am not able to browse my versions. As soon as I select the Version tab, this error is displayed. 

 

If I select a smaller app with only a few versions, I can browse my versions and restore previous versions.

 

I was able to find a work around which allowed me to stop my app from crashing long enough for me to find and fix the crashing, but I am still unable to even browse the versions of my app.

Community Support Team
Community Support Team

Re: Cannot restore app version because it will not load my previous versions.

Hi apric442,

 

I don’t have such a large sized app to reproduce this issue on my side.


Please provide the Session ID for a further investigation. You could get the Session ID under File>Account>Diagnostics>Session Details.


I will try to involve others to looks into this issue.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Re: Cannot restore app version because it will not load my previous versions.

@v-yamao-msft

 

Session ID: c3f558dd-e5a3-944a-010e-b1f314439a5f

Community Support Team
Community Support Team

Re: Cannot restore app version because it will not load my previous versions.

Hi apric442,

 

Thanks for the Session ID.

 

I have reported this issue on my side. I will back to you once I got any updates.

 

Thanks for your patience and understanding.


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Re: Cannot restore app version because it will not load my previous versions.

Thank you.

Community Support Team
Community Support Team

Re: Cannot restore app version because it will not load my previous versions.

Hi apric442,

 

Please try to restore your app versions on your side. A fix has been applied and I guess that it should be working now.


Please let me know your current situation.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Anonymous
Not applicable

Re: Cannot restore app version because it will not load my previous versions.

The problem has been fixed!

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