Is it possible the telephone provider blocks Powerapps?

[RonaldR91]

Hi all,

This is quite weird but ever since the company I work at change mobile provider to "Coriolis", I can't open Powerapps when I'm on their mobile internet. Even when I use my phone as a hotspot, when I try to go to web.powerapps.com on my laptop, it simply doesn't load. 

Since the app I'm working on is mobile, this is disturbing to say the least. 

Which url/ip should the provider be blocking to mess this up? And have any of you experienced this? My own mobile provider has no issues with this...

Thanks!

Ron

[Mr-Dang-MSFT]

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@RonaldR91 wrote:

I can't open Powerapps

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Can you describe what this looks like or share a screenshot when you attempt to visit PowerApps? 

Have you tried clearing cookies? If so, have you tried clearing cookies for All Time?

[RonaldR91]

I've deleted cache and even tried incoginito mode just in case. Attached are the screenshots. 

When using the desktop and mobile client. After uninstalling them and reinstalling, when I want to open/download the app, I get the message:

"This app isn't opening correctly

This app didn't install correctly. Please try again.

Session ID: 1a367bd5-cdf2-4704-b11a-4ce4dcceae6"

When using my wifi over adsl, the apps install and work correclty. However, when reconnecting with the mobile provider and opening the app, the app opens but will not load any of the data/tables/etc. Rendering each screen useless. 

[Mr-Dang-MSFT]

Hi @RonaldR91,

The sessionid you posted is not working. It appears you have typed a " in place of the last character. Can you retrieve another session id?

[RonaldR91]

This is one copied directly from my phone:
f4f23e97-75a1-44f9-a200-c4e48cfeb024

Thanks!

[Mr-Dang-MSFT]

Thanks @RonaldR91. I'll forward that id to the right folks.

Below is a link to a doc that includes IP addresses and URLs that need to be reachable. Can you see if whitelisting the ones for your region unblock you?

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config

[RonaldR91]

Thanks for the help so far! I'll forward the liat of ip's etc to the provider. I'll probably know more in jan when the offices are open again.

[TopShelf-MSFT]

Hi @RonaldR91 thank you for posting this thread and thank you @Mr-Dang-MSFT for your help so far!

@RonaldR91 if you're back in the office can you advise if you're still experiencing this issue?

@TopShelf-MSFT

[RonaldR91 · Accepted solution]

Hi,

Good news, the provider had to do some changes to my MSISDN profile based on the list of requirements provide by you. Everything is loading fine right now.

To give some more context, this was a b2b provider, I didn't see these problems with b2c providers.

Best,

Ronald