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Gaëlle
Level 8

Licensing : Users having E3 Licence have a "Start a trial" to only see a custom SP form

Hello everyone,

I am working for a customer (circa 2500 users).

I had to customize a SP form via PowerApps (because standard SP forms do not display Columns and fields in the right order and it seems that i can't change it).

 

But a user with E3 licence, going to my SP Team site as a Member (even as an Owner) had a strange message :

"To use PowerApps, you need an offer or a active trial" with the button "Start a trial" (sorry, translated from french, hope it is still understadable).

 

How is it possible ? I thought PowerApps was included within O365 ? (source : https://powerapps.microsoft.com/en-us/pricing/ )

And that is not a F1 or E1 plan, it is an E3 ! (source : https://docs.microsoft.com/en-us/powerapps/administrator/pricing-billing-skus#licenses)

 

So, what is wrong ? DOes the administrator need to "activate" PowerApps somewhere ?

 

If PowerApps ain't really included (is MS documentation on pricing a fake news?), what are my possible workarounds ?

 

Thank you.

Have a nice day.

 

2 REPLIES 2
Community Support Team
Community Support Team

Re: Licensing : Users having E3 Licence have a "Start a trial" to only see a custom SP for

Hi @Gaëlle,

 

Please let the administrator navigate to Office365 Admin Center > Users > Active users > select this user  > Produce licenses, and make sure that PowerApps for Office365 is on for this user:

Capture.JPG

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Gaëlle
Level 8

Re: Licensing : Users having E3 Licence have a "Start a trial" to only see a custom SP for

Thank you Mona,

 

I will get in touch with the O365 Admin.

I'll mark it as a solution once we've figured out it is the right one 😉

 

Thanks a lot

Have a nice day

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