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Glen
Level: Powered On

PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

Dear PowerApps Team,

 

I am trying to load some data prior to the usage of the PowerApps to the collections and for some reason it will restart the PowerApp after some time. It works fine on the web browser though. Please advise what is the possible next steps to ascertain this issue. Thanks.

 

This is my session id on the mobile - e9e7fb0-cff6-4203-b608-5e0f83c7d125

 

Best regards,

Glen

7 REPLIES 7
PowerApps Staff cherie
PowerApps Staff

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

Hey Glen,

 

What do you mean by restarting itself? Is it the full powerapps application that is restarting, or just your power app that reloads?

 

Unfortunately I wasn't able to see the telemetry from your session id, I was wondering if you could collect the session id, before reproducing the error?

 

Thanks!

Cherie

Glen
Level: Powered On

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

Dear Cherie,

 

Thanks for the reply.

 

To clarify, the power apps is reloading, not the full powerapps application restarting.

 

Sure this is my current session id - c2188caf-184a-4a86-9db9-e4395c37cd72.

 

I'm not sure if there is a limitation using the ForAll function for about 97 contact records to filter their respective child records on the initial loading of the app.

 

Thanks.

Community Support Team
Community Support Team

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

Hi @Glen,

 

Do you mean that your PowerApps app would restart when you load data into a Collection within your app?

Which version is PowerApps Mobile App within your iOS device?

 

I have made a test on my side, and don't have the issue that you mentioned. The version of my iOS device is 11.4.1, and the version of PowerApps Mobile App is 3.18091.14.

 

Please check if the version of PowerApps Mobile App within your iOS device is the latest version, if not, please upgrade it into the latest version, then check if the issue is still exists.

 

If the issue still exists, please take a try to uninstall the PowerApps Mobile App from your iOS device, and then re-install it again, check if the issue is solved.

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Glen
Level: Powered On

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

Dear Kris,

 

Thanks for replying.

 

My iOS version is 11.4.1 and the version of my PowerApps Mobile App is 3.18092.16

 

I tried your solution but it still persist.

 

This is my current session ID: 283916a4-5d49-47a5-bda2-1d3604c403ce.

 

I am working on an offline client for a customer and loading data into collections when the app is initialising.

 

Once the app is loaded, I have a gallery of clients which you can view the details in selecting a specific row. However, the application which I have implemented will restart after sometime. Is there a way to troubleshoot to see what might be the issue? Please advise. Thanks.

hjaf
Level: Powered On

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

I have recently experienced this issue myself on iOS 1.22 and powerapps 3.19051.17. As there is no error or indication as to what might cause this, there is no way to find a solution.

 

Did you find a solution or possible cause for the restarts? 

 

 

hjaf
Level: Powered On

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

This issue is probably related to this, the thread acknowledges an issue with improved rendering on iOS.

Harm_Jan
Level: Powered On

Re: PowerApps restarts by itself on the mobile app (IOS) but the web browser was working fine

I am also experiencing this problem, it isn't consistent though.

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