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sbpowerapps
Level: Powered On

Powerapps installed but cannot launch

Hi,

 

The Powerapps studio was downloaded and installed without error. But when I tried to launch it, it came up the Purple flash screen and got disappear right away. I've done the research and found many similar cases reported but none included a working solution. Therefore, I open my case and hope the others also could find a confirmed fix for this common issue from

here.

 

My system is Windows 10, Version 1703 (OS Build 15063.413)

 

I've tried the sfc /scanno and it didn't work.

 

C:\Users\sblue\AppData\Local\Packages\Microsoft.MSApps_8wekyb3d8bbwe\LocalCache

C:\Users\myname\AppData\Local\Packages\Microsoft.MSApps_8wekyb3d8bbwe\LocalState

 

has no log file at all.

 

Event view detail:

 

Log Name:      Application
Source:        Microsoft-Windows-Immersive-Shell
Date:          12/12/2017 10:07:15 AM
Event ID:      5973
Task Category: (5973)
Level:         Error
Keywords:     
User:          RSODOM\myname
Computer:      W10-17TSB520.RSODOM.mycompany.ORG
Description:
Activation of app Microsoft.MSApps_8wekyb3d8bbwe!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2017-12-12T18:07:15.776907000Z" />
    <EventRecordID>17416</EventRecordID>
    <Correlation ActivityID="{FA1845F8-63EF-0002-B3FE-24FAEF63D301}" />
    <Execution ProcessID="7060" ThreadID="14532" />
    <Channel>Application</Channel>
    <Computer>W10-17TSB520.RSODOM.mycompany.ORG</Computer>
    <Security UserID="S-1-5-21-895592172-1821924572-956321970-34941" />
  </System>
  <EventData>
    <Data Name="AppId">Microsoft.MSApps_8wekyb3d8bbwe!App</Data>
    <Data Name="ErrorCode">-2147023170</Data>
  </EventData>
</Event>

 

--------------------------------------------------------------------------------------------------------------------

App host details:

 

Log Name:      Microsoft-Windows-AppHost/Admin
Source:        Microsoft-Windows-AppHost
Date:          12/12/2017 10:07:15 AM
Event ID:      126
Task Category: (8)
Level:         Error
Keywords:      AppHost
User:          RSODOM\myname
Computer:      W10-17TSB520.RSODOM.mycompany.ORG
Description:
App <App> crashed with an unhandled Javascript exception. App details are as follows: Display Name:<PowerApps>, AppUserModelId: <Microsoft.MSApps_8wekyb3d8bbwe!App> Package Identity:<Microsoft.MSApps_2.0.730.0_neutral__8wekyb3d8bbwe> PID:<7148>. The details of the JavaScript exception are as follows Exception Name:<Generic error>, Description:<An internal error occurred in the Microsoft Internet extensions
>, HTML Document Path:</default.html>, Source File Name:<ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js>, Source Line Number:<16>, Source Column Number:<3080>, and Stack Trace: ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:16:3080           i()
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:28282           i()
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:28413           r(string, number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:31028           Anonymous function(object, object, object)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:1:105           t(number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:24117           Anonymous function(object, object, object)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:1:105           t(number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:22467           Anonymous function(object, object, object)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:1:105           t(number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:22175           Anonymous function(object, object, object)
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppHost" Guid="{98E0765D-8C42-44A3-A57B-760D7F93225A}" />
    <EventID>126</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>8</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000000001</Keywords>
    <TimeCreated SystemTime="2017-12-12T18:07:15.737570400Z" />
    <EventRecordID>7</EventRecordID>
    <Correlation />
    <Execution ProcessID="7148" ThreadID="15096" />
    <Channel>Microsoft-Windows-AppHost/Admin</Channel>
    <Computer>W10-17TSB520.RSODOM.mycompany.ORG</Computer>
    <Security UserID="S-1-5-21-895592172-1821924572-956321970-34941" />
  </System>
  <UserData>
    <WWAUnhandledApplicationException xmlns="http://manifests.microsoft.com/win/2005/08/windows/wwahost/events">
      <DisplayName>PowerApps</DisplayName>
      <ApplicationName>App</ApplicationName>
      <AppUserModelId>Microsoft.MSApps_8wekyb3d8bbwe!App</AppUserModelId>
      <PackageFullName>Microsoft.MSApps_2.0.730.0_neutral__8wekyb3d8bbwe</PackageFullName>
      <ProcessId>7148</ProcessId>
      <ErrorType>Generic error</ErrorType>
      <ErrorDescription>An internal error occurred in the Microsoft Internet extensions
</ErrorDescription>
      <DocumentFile>/default.html</DocumentFile>
      <SourceFile>ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js</SourceFile>
      <SourceLine>16</SourceLine>
      <SourceColumn>3080</SourceColumn>
      <StackTrace>ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:16:3080           i()
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:28282           i()
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:28413           r(string, number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:31028           Anonymous function(object, object, object)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:1:105           t(number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:24117           Anonymous function(object, object, object)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:1:105           t(number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:22467           Anonymous function(object, object, object)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:1:105           t(number)
           ms-appx://microsoft.msapps/openSource/modified/office-fabric/office-ui-fabric-react.js:22:22175           Anonymous function(object, object, object)
</StackTrace>
    </WWAUnhandledApplicationException>
  </UserData>
</Event>

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

Sort of: login under new local admin account and login microsoft portal with a new test account.

From there I would think the cause was from the microsoft account.

View solution in original post

9 REPLIES 9
sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

Also tried reinstallation few times with WSReset already.

Community Support Team
Community Support Team

Re: Powerapps installed but cannot launch

Hi @sbpowerapps,

 

Please take a check the limits and configuration for PowerApps:

Limits and configuration in Microsoft PowerApps

Specially for the Required services part.

 

If issue insists, please post back.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
PowerApps Staff ADobin
PowerApps Staff

Re: Powerapps installed but cannot launch

Hi sbpowerapps,

 

Can you try using the web version of PowerApps, https://create.powerapps.com? Let me know if that works for you while we investigate the issue you are having with the Windows client.

 

Thanks,

Alex

sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

My network is not blocking those services.

 

PowerAPP has to be used with the conjunction of Azure?

 

 

sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

Hi Alex,

 

I could access the web version. But I want to utilize the Windows client if possible.

 

Thanks.

 

sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

Anyone has further input for the possible solution?

 

Or anyone use the downloaded PowerApp studio without any issue?

 

sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

Only the Windows PowerApp Studio provides the templates not the Web version.

 

No expert from Microsoft could answer my issue?

sciaccav
Level: Power Up

Re: Powerapps installed but cannot launch

Getting the same errors.  Did you ever get this fixed?

sbpowerapps
Level: Powered On

Re: Powerapps installed but cannot launch

Sort of: login under new local admin account and login microsoft portal with a new test account.

From there I would think the cause was from the microsoft account.

View solution in original post

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