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BigJohn
Level: Powered On

Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi, 

 

I have made my first app, when I preview it from the edit screen it all works fine.  When I publish it I get the error "This App Stopped Working.  Try Refreshing Your Browser".

 

There's no real information as to what went wrong.  My app connects to an excel sheet that is stored in One Drive.

 

Can anyone point me in some direction as to where I can find out what's wrong?

 

Thanks...

 

John

33 REPLIES 33
Community Support Team
Community Support Team

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi @BigJohn,

 

Thanks for posting.

Is this error message happened when trying to publish, or when opening this App in Running mode after publish?

Besides, there should be More details for you to check the detailed error message at the Pop-out Window. If convenient, please share it here.

 

Things you may give it a try:

1. Open your browser in InPrivate Browsing,

2. Clear your Browser cache, 

 

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
BigJohn
Level: Powered On

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi @v-micsh-msft

 

Thanks for your response.  It's happening after I publish the app and try to run it.  The only message I get is as above and the only other information I get is a session ID.

 

I've tried running the app on other machines, different browsers and on a tablet all with the same error.

 

Any other suggestions as to what I can try?

 

Thanks...

 

John

Community Support Team
Community Support Team

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi @BigJohn,

 

Thanks for the update.

Do you have PowerApps studio from Windows Store?

If yes, then please check to see if you could open the App in PowerApps Studio Store App.

If the App stll can't open, please share the corresponding Session ID here, I will then forward it from my side.

 

Regards,

Michael

 

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
BigJohn
Level: Powered On

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi @v-micsh-msft

 

When I try from the power apps store I get the message.

 

"This app isn't opening correctly.  If the problem continues, the owner might need to republish the app"

 

Session ID: 0175e536-3f7a-0ad1-25ce-b8c40ffe5fae

 

Thanks for all your help.  Much appreciated.

 

John

BigJohn
Level: Powered On

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi @v-micsh-msft

 

Sorry to be a pest, but I'm at a loss as to where to go next with this.  Even if I was to start again and it all works, I'd still like to know why this happened in the first place.

 

Any assistance you can give would be greatly appreciated.

 

Thanks...

 

John

smcg73
Level: Powered On

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

I am getting the same error on an App that I published today (This app stopped working. Try refreshing your browser). It was working fine earlier today, I made a few minor changes then tried to Publish again. I have tried going back to an older version before I made the recent changes, tried clearing Cache, tried another PC, different browsers etc. Not having any luck....

PowerApps Staff claudiosvcc
PowerApps Staff

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi,

I couldn't clearly see what the issue was either. However, we were seeing issues with authentication that could be affecting you all too. 

We are working on a fix, but meanwhile can you try this workaround?

1 - Go to web.powerapps.com;

2 - Sign in there (if you're signed in, please sign out and sign in again);

3 - Try re-opening the app.

 

And let me know if that helps. If you keep seeing the issue, please send the session id.

 

 

BigJohn
Level: Powered On

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Hi @claudiosvcc,

 

I tried what you suggested.  Still no joy.

 

Here is the Session ID: 585700bb-f91d-44a2-0ced-8b34419f03cf

 

Thanks...

 

John

PowerApps Staff claudiosvcc
PowerApps Staff

Re: Published App Not Working "This App Stopped Working. Try Refreshing Your Browser"

Sorry to hear that.

We're still trying to identify this particular issue.

Have a question: do any of you that are seeing this issue has the experimental feature "delay loading" enabled? If so, enabling/disabling the feature makes any difference?

 

thanks

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