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paind
Level: Power Up

Security account/login screen

Good Afternoon,

I am trying to access to PowerApp with no success. I receive this error (below) every time I tried to insert my credentials to authenticate. I tried with 2 different University account. It seems like I cannot access to the Software. Is it possible? (I have the access to Office 365)

I post the error and screen in the attachment:

 

________

 

Unable to obtain access token for resource 'https://service.powerapps.com/'. Error from ADAL.js: login_required (AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com).
Trace ID: 24338bd7-1c47-456d-b693-0e5b9a5f3d00
Correlation ID: 26517403-73b8-4947-a3f6-81d72938a5d8
Timestamp: 2019-03-31 15:32:24Z).

______________________

 

 

Does anyone can help me??

 

 

Thank You so much.

 

 

Andrea

1 ACCEPTED SOLUTION

Accepted Solutions
paind
Level: Power Up

Re: Security account/login screen

I've a good news.

I've solved the problem just using another browser (Opera instead of Chrome).

I suppose I had some Chrome Preferences which blocked PowerApps in some way.

 

Thank You.

 

AndreaRobot tongue

View solution in original post

6 REPLIES 6
seadude
Level 10

Re: Security account/login screen

Hello @paind ,

  • Does the issue happen in BROWSER or Mobile Player?
    • If browser, try using Chrome
    • If mobile, post your Session ID
  • Ensure you are NOT using a PopUp Blocker in the browser
    • If you are, "Enable Popups"
    • Try opening browser in "Incognito mode" in Chrome

Never use IE!

paind
Level: Power Up

Re: Security account/login screen

I'm using Chrome. I tried also with Incognito Mode but nothing has changed.

 

 

Robot Sad

seadude
Level 10

Re: Security account/login screen

Clear cache. Retry. I bet it works.

paind
Level: Power Up

Re: Security account/login screen

Done it right now. Still no changes.

 

Ideas?

 

Thanks

 

Community Support Team
Community Support Team

Re: Security account/login screen

Hi @paind ,

Could you please share a bit more about your issue?

Which PowerApps license do you own for your sign in account?

 

I have made a test on my side, and don't have the issue that you mentioned. Please check if your PowerApps license has been expired already, if yes, please consider extend it, then check if the issue is solved.

 

Please consider take a try to clear cache of your browser, and re-start your machine, then sign in PowerApps with your proper Office 365 account, check if the issue still exists.

Note: Please make sure your sign in account is a proper Office 365 work or school account, rather than your Personal account.

If the issue still exists, please consider submit an assisted support ticket through the following link:

https://powerapps.microsoft.com/en-us/support/pro

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
paind
Level: Power Up

Re: Security account/login screen

I've a good news.

I've solved the problem just using another browser (Opera instead of Chrome).

I suppose I had some Chrome Preferences which blocked PowerApps in some way.

 

Thank You.

 

AndreaRobot tongue

View solution in original post

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